A Tale of Two Cities Supporting Xinjiang

Over the next few days, Su Nan and her team completely moved their offices to various departments.

Whether it's the operations department's office area, the rest area at the security checkpoint, or the equipment room of the maintenance department, whenever they encounter department heads and frontline employees, they immediately gather them together to discuss the draft content.

"Everyone, this plan is for everyone to use, so you have the most say in it."

Whether you find any point unreasonable, or have a better idea, even if it's just a single word or punctuation mark, please feel free to bring it up. We'll sit down and discuss it on the spot, and change what can be changed immediately.

When Wang Lei saw Su Nan arrive with the draft, his face immediately fell. He crossed his arms and spoke with a tone full of resistance: "Manager Su, it's your security department coming to talk to us about optimization?"

"Don't impose those unrealistic rules and regulations again, which will completely disrupt our operations and lead to more passenger complaints. Who will take responsibility for that?"

Several key members of the operations department chimed in, "That's right. Some of the previous safety regulations were too rigid. Not only were they difficult for us to implement, but passengers also complained about the long queues every day. In the end, we were the ones who suffered from both sides."

"That's right. If the plan only focuses on safety and ignores our operational difficulties, then we definitely can't cooperate."

Su Nan had anticipated this reaction and didn't rush to refute it. She simply smiled and opened the draft in her hand: "Manager Wang, brothers, don't jump to conclusions yet."

This draft contains all the suggestions you made during our previous research. I'll read them to you one by one, and we'll compare them.

"For example, regarding the issue of chaotic division of labor in security checks involving two people, the draft clearly states that one person is specifically responsible for machine scanning and guiding passengers, while the other person focuses on monitoring the screen and conducting baggage checks, ensuring that everyone performs their duties efficiently and avoids confusion..."

As soon as he finished speaking, Wang Lei leaned forward slightly.

Su Nan pressed on, flipping to the clauses related to employee benefits, "And the issue you mentioned before about the rigid scheduling of frontline employees, the draft adds suggestions for flexible scheduling, increasing manpower during peak hours, and allowing reasonable shifts during off-peak hours. Employees with family emergencies can also be given priority for shift adjustments, so they don't have to force themselves to go to work anymore."

Wang Lei scratched his head and said, "Manager Su, I didn't expect you to actually listen to all our opinions and even write them into the draft."

"To be honest, I did have some reservations before, thinking that you were security-oriented people who would only consider issues from a security perspective and wouldn't care about our operational difficulties at all."

Now I realize I was wrong. This draft was genuinely for everyone's benefit, not just a perfunctory formality.

"Manager Wang, I'm the one who should apologize."

I was too hasty before and didn't communicate with you all enough, which led to misunderstandings.

In fact, safety and operations are not opposites at all. Only when safety is done well can operations be more stable and go further.

This draft still has many imperfections, and we need your feedback so we can refine it together.

With Wang Lei taking the lead, the heads of other operations departments completely lowered their guard. Previously, they had all been observing the situation, fearing that the draft would prioritize safety over operations. Now that Wang Lei had taken the initiative to approve and participate in the discussion, they all came over and offered their suggestions one after another.

The frontline employees were even more enthusiastic. When they saw that the draft was full of clauses that addressed their practical difficulties, they all took the initiative to come over and chat with them.

"That's a great suggestion! We must add it!"

Su Nan immediately winked at the group members beside her, signaling them to quickly write it down. "Anything else? Everyone, feel free to share your ideas."

"Could the priority principles for flexible scheduling be clearly stated? For example, those who have elderly or young children to take care of at home, or those who live far from the company, would be able to avoid arguing about scheduling," another young employee added.

"No problem, we'll add that detail right away and clarify the priority of flexible scheduling."

Su Nan made the decision on the spot and even asked the colleague who was recording to mark the suggestion as a proposal from a frontline employee of the operations department.

For a week, Su Nan and her team worked non-stop, spending their days listening to opinions from various departments and their evenings summarizing, organizing, and revising the draft.

Soon, the process optimization plan, after several rounds of revisions and improvements, was formally submitted to the company's review meeting.

The heads of all departments arrived on time. Su Nan stood at the front and gave a detailed report on the core content of the plan, the revision process, and the feedback from each department. She explained the logic behind each clause clearly.

After the presentation, there was a few seconds of silence on the review panel. Wang Lei was the first to raise his hand, and said firmly, "Let me state my opinion first: I completely agree to approve this proposal."

It's so practical and highly feasible. It maintains the bottom line of safety, fully considers our operational efficiency, and solves many problems for frontline employees. Our operations department will fully cooperate in implementing this plan.

I agree.

The head of the security department then stated, "We were worried that the plan was too complicated and that employees would have difficulty using it. But now that we look at it, every single point takes into account the actual operational scenarios and is designed to help us solve problems. Our frontline employees will definitely be willing to cooperate."

The heads of the operations and maintenance department and the fire protection department also spoke one after another, and all of them expressed their approval; no one raised any objections.

"The plan is mature and feasible; it is approved."

The atmosphere of the entire review meeting became completely relaxed, and the process optimization plan was successfully approved.

The notification to advance the plan was sent to all departments at once, and it was indeed very efficient at first.

Department heads all pledged their full cooperation, the bulletin board was filled with implementation plans, and the importance of these plans was repeatedly emphasized in pre-shift meetings. At first glance, the rectification and optimization efforts seemed to be in full swing.

But Zhai Hongjun remained taut and dared not relax for a moment.

Having worked in the airport industry for over a decade, he has witnessed countless instances of "policies from above, countermeasures from below." No matter how perfect a plan is formulated, if the implementation is compromised or cunning is employed, it will ultimately remain nothing more than empty talk.

Every day before dawn, Zhai Hongjun would go to the front line, inspecting and verifying each area and each link, from security checkpoints to fire exits and maintenance equipment rooms.

Without saying goodbye to anyone, I went straight to the security check area for domestic departures.

From a distance, the "double person, double check" requirement seemed to be implemented very well. There were two employees standing in each security checkpoint: one was responsible for guiding passengers and operating the security machine, and the other was responsible for watching the screen and conducting baggage checks. They were doing their jobs and it looked quite professional.

But Zhai Hongjun wasn't fooled by this superficial act. He slowed down, pretended to be an ordinary passenger, and carefully observed the passageway.

Upon seeing this, my anger flared up instantly.