A Tale of Two Cities Supporting Xinjiang

More than half an hour later, Zhai Hongjun finally slid down the lamppost. He stumbled when he landed and was helped by the maintenance worker next to him.

His lips were frozen purple, but he didn't bother to rub his frozen hands. "The problem has been found. It was a poor connection caused by aging wiring. I just fixed it temporarily, and it should last until dawn."

He glanced at the maintenance staff and his tone turned serious: "But this incident also exposed a major flaw in our maintenance process."

"Regular comprehensive testing" is just a formality!

The wiring on this lamppost is severely worn out. A full inspection every month, as per regulations, should have been conducted properly, and the problem should have been detected long ago; it wouldn't have failed us so late at night!

The young maintenance worker next to him blushed and lowered his head: "Mr. Zhai, it was our oversight. We only went through the motions with the previous testing and didn't check the lines carefully..."

"It's no use saying this now!"

After daybreak, immediately check all the wiring of navigation lights and navigation aids.

According to the categorized maintenance plan agreed upon at our meeting, we focused on inspecting core equipment, replacing and reinforcing all aging and loose wiring. Anyone who dares to be perfunctory will be dealt with according to regulations!

Everyone responded in unison, "Understood!"

Wu, a key member of the operations department who accompanied the group, blushed deeply. He had previously joined Wang Lei in opposing the rectification efforts, feeling that Zhai Hongjun was just a new official making a mess of things and using safety as an excuse to delay operations.

But now, looking at Zhai Hongjun's lips, which were purple from the cold, and his hands, which were covered with red marks and oozing blood, he suddenly couldn't speak.

Several frontline maintenance workers lowered their heads, their faces full of guilt.

After a 72-hour non-stop research trip, Su Nan was visibly exhausted, but her spirits were unusually high.

He meticulously organized every problem and every piece of firsthand opinion he discovered during the investigation into the problem analysis report.

Based on the optimization ideas agreed upon by the two, a preliminary draft of the process optimization was quickly produced, clearly outlining the rectification measures, responsible departments, and completion deadlines for each problem.

"Mr. Zhai, are you there?"

Su Nan stood outside the office door and gently knocked.

"Come in."

"Mr. Zhai, I'm here today to apologize to you."

"I was too impulsive and generalized before, and I misunderstood you."

Su Nan bit her lower lip and poured out all the words she had kept in her heart all night: "I always felt that you had too many concerns and were not decisive enough in doing things. I even wondered in private if you were afraid of offending people and dared not take things seriously."

But after following you around the front lines for the past three days and talking thoroughly with the brothers in security inspection, fire protection, and operation and maintenance, I finally understand that you are not weak, but want to make the plan solid so that everyone who needs to implement it is convinced.

Only in this way can rectification be truly implemented, rather than being a passing fad that rebounds once the hype dies down.

"It's good that you can figure it out."

I know you were anxious before, and your intentions were always good, all to safeguard the airport's safety.

Our goals have always been the same; it's just that we think about problems from different perspectives, so our methods for solving them naturally differ.

"I was too eager for quick success and instant benefits, focusing only on the results and ignoring the actual problems in the process."

Su Nan nodded vigorously and pushed the materials on the table toward Zhai Hongjun. "This is a problem analysis report that I've been working on overnight, and a preliminary draft of process optimization."

It incorporates the findings of this survey and adds many details that are relevant to the actual situation on the ground.

Zhai Hongjun picked up the materials, and Su Nan stood to the side. When she saw him turn to the section on double-person double-inspection, she immediately took the initiative to add: "For example, the double-person double-inspection for security checks. The previous regulations only generally required two people to cooperate, but front-line employees reported that when things got busy, the division of labor was chaotic. You help me scan the machine, and I watch the screen for you, which actually delayed efficiency more."

I added a clear division of labor suggestion to the draft, allowing one person to be specifically responsible for machine scanning and guiding passengers, while another person focuses on monitoring the screens and conducting baggage checks. This way, everyone performs their duties, which will not affect the passage speed and will ensure that the checks are thorough and that no one is missed.

Su Nan leaned forward and pointed to another clause in the draft, continuing, "There's also fire inspection. The previous method of handwritten records was too unreliable. When employees were busy running around to more than a dozen locations, they were prone to missing records, and when they had to make up for them later, they inevitably falsified the records."

I suggest implementing electronic reporting directly, attaching a unique QR code to each piece of fire-fighting equipment. Employees can scan the code with their phones during inspections to record the equipment's status and automatically upload the location and time to the backend, allowing administrators to check at any time and fundamentally eliminate any instances of perfunctory reporting.

In addition, regarding the issue raised by the operations and maintenance department that the maintenance cycle is too rigid, I also added a suggestion to adjust the maintenance plan as needed. This allows technical experts to determine the maintenance time based on the actual usage frequency and wear condition of the equipment, instead of rigidly adhering to fixed dates. This saves manpower and allows for timely identification of potential problems.

Zhai Hongjun read through it very carefully, and when he encountered key points, he would pick up a pen and make annotations next to them. Occasionally, he would look up and ask a question or two about the specific feedback from frontline employees. "Su Nan, this draft is very well done. It is full of real needs from the frontline. It is even more solid than I expected."

"Your ability to combine safety regulations with practical operations, avoiding abstract concepts, is what truly makes a good, implementable solution."

"The main reason is that I had a thorough conversation with the frontline employees over the past three days and truly understand their difficulties."

Previously, I only focused on safety standards, thinking that as long as the regulations were met, it would be fine. I completely ignored their actual operational pressures, so naturally the plan couldn't be implemented.

Now, by filling in these details and making everyone feel that the solution is to solve their problems rather than add to their burdens, it should be easier for them to accept.

"Mr. Zhai, I feel at ease working for you."

I know you would never sacrifice safety to push things forward, nor would you engage in formalism.

"Don't worry about the rectification work going forward. I will fully cooperate, even if it means making extra trips to the front lines or communicating with employees more often."

"We are comrades-in-arms, not superiors and subordinates in a command and obedience relationship. There's no need to be so formal."

But I've remembered what you said.

This draft still needs further communication with various departments, to hear more opinions from frontline employees, and to refine the details to ensure everything is foolproof. Are you willing to take the lead in this matter?

Without a second thought, Su Nan immediately agreed: "I'm willing!"

"These past three days have allowed me to get to know the frontline staff better, making communication easier and allowing me to quickly understand their true thoughts so I can make timely adjustments if problems arise."

"Okay, then I'll leave this to you. If there's anything that needs coordination, feel free to contact me."