Healing Doctor

Chapter 801 Hell-Level Difficulty (Part 2)

Things are getting increasingly wrong.

This isn't as simple as getting a refund; it's a nightmare.

Ji Xiang realized that if he relaxed, he might not be able to complete the hellish level of empathy.

Although Ji Xiang had gained a lot of experience through countless empathetic encounters, the difficulty of this situation and the hospital's attitude towards solving the problem caught him off guard.

From initially believing he was a patient to only receiving a refund, Ji Xiang felt that everything was strange after experiencing it firsthand.

"Okay, you guys have a meeting to discuss this." Ji Xiang gritted his teeth and agreed to the head of the medical department's words, but Ji Xiang immediately added, "However, I want to be an observer."

"This..." The head of the medical affairs department rubbed his hands, looking troubled. "Young man, you know our difficulties. After all, this is an internal meeting, and you are the family member of the patient who filed the complaint. It doesn't seem appropriate for you to do this."

"Inside? Then why am I here?" Ji Xiang asked, slightly angry.

"Sigh." The head of the medical department's expression shifted over time, finally settling into a sigh.

Although he sighed, the head of the medical department remained motionless, his evasive attitude written all over his face.

Ji Xiang knew that his request was a bit excessive, but he said it that way to increase the pressure.

"I don't mind not observing the meeting, but I won't leave. I'll wait outside the meeting room. Who knows if your hospital has a back door? What if you all sneak out after the meeting?!"

Ji Xiang had already backed down half a step, so the head of the medical affairs department had no reason to refuse.

He nodded helplessly.

Ji Xiang followed behind the short, stout head of the medical affairs department, saying nothing, just silently fiddling with his phone.

"Young man, what are you doing?" After making a phone call to various departments in front of Ji Xiang, the head of the medical affairs department noticed that Ji Xiang was acting strangely and asked him in a friendly manner.

"Edit the video," Ji Xiang said without looking up. "You're an elder; you must know a few of these idioms."

The head of the medical affairs department broke out in a cold sweat upon hearing Ji Xiang's sinister words.

"Young man, what idiom do you mean?"

"To use a false accusation to frame someone is to create one's own trap; one will regret it later."

Ji Xiang uttered each word like a bullet, striking the head of the medical affairs department until he was covered in blood.

"You go about your business. It doesn't matter where I am organizing the data. It's really convenient now, in this age of technology and intelligence. With a mobile phone and a power bank, I can go anywhere without worry, don't you think?"

"Yes, yes, yes." The head of the medical department said helplessly.

He gave Ji Xiang a deep look, especially at the phone in Ji Xiang's hand. After a slight change in his expression, he took Ji Xiang to a meeting.

Following behind the head of the medical affairs department, Ji Xiang arrived at the door of the conference room of the Central Hospital.

Just as agreed, Ji Xiang stood outside the door without trying to go in or arguing with anyone.

Soon, a group of men and women filed in; they appeared to be department heads from various functional departments within the organization.

Ji Xiang appeared calm, but the anger in his heart burned ever brighter.

It's just a refund, the simplest thing. I heard from the teacher that before there was a smart system, you could just sign and stamp the payment slip, it didn't even take a minute.

The Second Affiliated Hospital now has an intelligent system, and doctors can just type a few words on the keyboard. I never imagined it would be this difficult.

However, the Central Hospital went to great lengths, even holding a meeting.

This is utterly absurd!

A bunch of good-for-nothings, a bunch of useless trash!

However, Ji Xiang's understanding was still flawed; he underestimated what hellish difficulty truly meant.

He initially thought that a quick meeting would resolve the issue. But as time ticked by, Ji Xiang's legs started to go numb, and the problem persisted.

Intermittent arguments could be heard from the meeting room, indicating that even the presence of the dean could not suppress everyone's opinions.

Ji Xiang's heart sank.

It looks like Hell difficulty is indeed Hell difficulty.

Although Ji Xiang had previously threatened the head of the medical affairs department with things like reporting someone by name, it was just a casual threat at the time.

However, as the meeting dragged on, Ji Xiang's thoughts became clearer and his premonition grew increasingly ominous.

Ji Xiang began to get ruthless.

If we're not having an easy time ourselves, we absolutely can't let them have an easy time either.

It's just a refund!

If they can't solve the problem, what's the point of having them?!

A bunch of useless trash!!!

About an hour later, the head of the medical department came out looking dejected.

Ji Xiang knew the outcome just by looking at the short, fat man's expression; it was all written on his face.

He couldn't understand why things were like this.

"Young man, come to my office," the head of the medical department said helplessly.

Ji Xiang did not deny it, so it seems that the director of the medical affairs department has done his best.

He followed the short, fat man straight to the office of the head of the medical department on the first floor.

"Young man, I've done my best."

"And the result?" Ji Xiang didn't listen to what others said, but rather watched their actions.

"Every department has its own difficulties; to put it bluntly, they're a disorganized mess," the head of the medical affairs department sighed, sounding utterly dejected.

"What should I do?"

The short, chubby man paused for at least three seconds before finally saying, "Don't worry, it's getting late. I'll take you to the Municipal Health Commission first thing tomorrow morning."

"The Municipal Health Commission?! What for?" Ji Xiang was taken aback.

"Go to the Municipal Health Commission to file a complaint, initiate legal proceedings, and then the hospital will pay compensation."

"!!!"

What kind of bizarre brain circuit is this?!

Ji Xiang's mind was filled with question marks and exclamation marks.

He never imagined that getting a refund would be such a difficult task, nor did he expect the head of the medical affairs department to suggest that he file a complaint directly, and that he would take him with him.

Are you bored out of your mind?

It's just a refund, yet I have to go through a complaint process and initiate procedures.

"You're not kidding, are you?" Ji Xiang asked, looking at the short, chubby man with a puzzled expression.

"No, really not," the head of the medical affairs department said helplessly. "The medical insurance, information center, outpatient department, and other relevant departments sat down for a meeting, and you saw it too, and in the end... sigh."

All the resentment and grievances were contained in a sigh.

Ji Xiang stared blankly at the head of the medical department. This world was utterly absurd, and Ji Xiang had no way of understanding or knowledge to fathom what had happened.

"Don't worry, you'll definitely have enough money; there are just certain procedures to follow," the head of the medical department assured him repeatedly.

Ji Xiang was both amused and exasperated.

Is this about money?!

"What is your surname?" Ji Xiang asked calmly.

"My surname is Wei," the short, chubby man said in a friendly tone.

"Director Wei, I tend to get stuck on things. Since you can't solve the problem, then just wait for the city's public opinion monitoring department to call," Ji Xiang said coldly.

The short, chubby boy stared blankly at Ji Xiang.

"24 hours." Ji Xiang gave a specific timeframe. "If that doesn't work, I'll take the banner to a compound in the city."

"!!!"

"Have you ever seen a medical dispute? Young people these days don't know about that, but I'm sure you, at your age, would understand." Ji Xiang suddenly smiled.

Director Wei nodded, his face tense.

"I'm probably the most difficult one," Ji Xiang said. "But my goal is simply to get the money back into my medical insurance card, without taking a single penny from the hospital. That's not an unreasonable request, is it?"

"However, we do have our difficulties."

"Fine." Ji Xiang stood up, gave a cold laugh, "You've wasted my time, so you might as well wait to die together."

The head of the medical affairs department couldn't understand Ji Xiang's thought process either. It was such a trivial matter; most patients and their families would have accepted it. Besides, the hospital would handle the matter with him, so Ji Xiang wouldn't have to run around at all, and the hospital would transfer the cash to him from the account within half a month to a month.

It doesn't seem that bad no matter how you look at it.

The head of the medical affairs department felt that he hadn't explained things clearly enough, which led to the young man's misjudgment.

He coughed, gathered his thoughts, and had barely begun to speak when Ji Xiang interrupted him.

Ji Xiang repeated everything the director of the medical affairs department wanted to say. The director was surprised; the young man's explanation was simple and clear, and even more detailed than what he had prepared.

"Are you a doctor too?" the head of the medical affairs department asked awkwardly.

"I used to be a doctor, but there were too many people in government offices who didn't understand the work interfering in clinical practice, so I resigned," Ji Xiang said directly, without denying it.

The head of the medical affairs department felt a sense of kinship, but before he could speak, Ji Xiang continued.

Whether I've been a doctor or not is irrelevant, and I won't be more considerate of you just because I've been a doctor.

"My request is simple: follow the normal procedure and get the refund into my medical insurance card."

"This request is not unreasonable. If you consistently fail to meet it, I have reason to believe that your institution is making things difficult for me."

"So please don't blame me for being impolite."

"!!!" The head of the medical department smiled wryly, picked up a teacup, filled it with water, and gulped it down.

Seeing that Ji Xiang was playing on his phone and not recording anything, he began to explain to Ji Xiang what had happened.

The newly installed system was a complete mess because the company that claimed to have borderless technology was trying to fool us.

Simply put, even copying verbatim resulted in a failing grade.

The system was riddled with bugs, and even after running for three years, it still had various problems.

Over the years, the hospital has done countless futile efforts for this.

The head of the medical affairs department was also very troubled. He kept this in mind and wanted to win Ji Xiang's consensus and stand on Ji Xiang's side.

But now Ji Xiang is no longer speaking. He just plays with his phone silently, glancing at the head of the medical department every now and then.

Ji Xiang's gaze held complex emotions, with a hint of resentment and sharpness, which the head of the medical affairs department could clearly see.

"I hope you..."

"Director Wei, let me tell you something."

Just as the head of the medical affairs department was preparing his concluding remarks, Ji Xiang suddenly spoke.

"Please tell me, please tell me."

"I have a friend who is also a doctor. One day, when he was calling out patients in the outpatient clinic, a four-year-old girl came in. The parents said that when the child was born four years ago, many people advised them to give up because she was premature."

"Later, my friend had a check-up and reviewed all the tests. She concluded that the child was fine and explained the situation to the girl's mother. The mother gained confidence and persevered. Four years later, the child was healthy and full of energy."

"Being a doctor is just a job, not something to be lauded. The way government departments exaggerate their hardships is disgusting, but..."

Ji Xiang raised his voice.

Every word he said resonated with the head of the medical affairs department.

"A sense of accomplishment will always exist. For example, my friend was especially happy to see the little girl he diagnosed four years ago grow up healthy."

"Doctors, to some extent, all have a sense of compassion."

"Making things difficult for patients and their families is, in my opinion, the worst thing ever."

The head of the medical department started sweating again.

"It's not that they're deliberately making things difficult; it's really a problem with the AI ​​system," he explained sheepishly.

"The brainstem was removed?"

The head of the medical department was taken aback, then sighed, "The brainstem resection is also a matter for the Liu family. I think it's because their family has done so many bad things that people keep getting sick."

Ji Xiang never expected that the head of the medical affairs department harbored such deep resentment towards the Liu family.

But this had nothing to do with Ji Xiang; he waved his phone.

"There are quite a few people who have complaints about your hospital. The video has only been uploaded for 20 minutes and has already received hundreds of likes and shares."

"Why did you send the video first!" the head of the medical affairs department exclaimed in surprise.

"I said, if this isn't resolved, the first thing we need to do is control public opinion. You're causing me trouble, so I'll cause you trouble. I'm a doctor by training, and I know your weaknesses and vulnerabilities very well."

The head of the medical affairs department stared blankly at Ji Xiang.

Weaknesses and vulnerabilities—these negative words, spoken by Ji Xiang, are so simple yet so sharp.

Fortresses are always breached from within.

Ordinary patients and their families often fail to grasp the key points, giving the impression of being unreasonable and irrational.

Actually?

The head of the medical department knew very well that this person was not someone to be trifled with.

"Director Wei, five people have already posted the same video. The video has been forwarded dozens of times, and I estimate it will soon break a hundred." Ji Xiang smiled slightly. "A single spark can start a prairie fire. I firmly believe that your institute can find the headquarters of the short video website in the capital to block all the negative news."

But doing this comes at a high cost; is it really worth it for a small matter like a refund?

"Moreover, I believe that your institution does not possess such power."

"Someone can do it, and that would be the relevant departments in the city. Your hospital will bear the brunt of their anger."

"!!!" The head of the medical affairs department had countless exclamation marks above his head.

The medical affairs director had experienced this series of events once or twice, but the incidents were never this serious, and the patients and their families did so unintentionally.

Now, faced with young people who exploit his weaknesses, the head of the medical department is speechless.

"The key point is that at the end of the video, I mentioned that I would file a formal complaint under my real name," Ji Xiang said earnestly. "Even if the person capable of doing this has no connection to the medical field, are they willing to get involved in this mess?"

After Ji Xiang finished speaking, he turned and left. As he walked out of the office, he raised his arm and said, "I can delete the video within 24 hours. The matter is still under control. After 24 hours, I will go to the provincial capital to file a formal complaint. I don't even know what will happen then."

"you……"

"By the way, I don't have a job. After I leave this place, I'll tell my mom to come and process the refund tomorrow. If it's successful, then everything will be fine. If not... I'll call my mom, then turn off my phone, and go to the provincial capital with a different SIM card and number."

"Although it's troublesome, I can guarantee you won't be able to find me 24 hours a day, at least not with the resources of a hospital."

"If it can't be done, I will file a formal complaint with my real name tomorrow at 4 pm."

After saying that, Ji Xiang left the director of the medical affairs office, leaving the short, fat man speechless and bewildered.

Soon the head of the medical affairs department received an angry call from the hospital director. The city's public opinion monitoring department contacted the central hospital and ordered it to rectify the situation.

Ji Xiang didn't know exactly what happened, but when he turned on his phone 24 hours later, he received a series of missed calls and text messages.

When I called back, the voice of the head of the medical affairs department came through hurriedly.

"Young man, the matter is resolved."

Judging from his tone, he didn't seem unhappy or excited; he was simply stating a fact.

"Director Wei, I'm sorry."

"No way, are you in the provincial capital?"

"No, I'm near the hospital," Ji Xiang said with a smile.

"I knew you were just bluffing me." The head of the medical affairs department was in a great mood. "Come out and grab a bite to eat, it's on me."

"it is good."

We arrived at a small shop as agreed.

Ji Xiang paused for a moment after seeing the storefront.

Luyang Barbecue?

Is it the same as the barbecue stall near the Second Affiliated Hospital?

Ji Xiang scratched his head. He knew this was a system setting. Could it be that there were similar shops near the hospital where Professor Zhou and Brother Lang were?

eccentric.

The head of the medical affairs department arrived as promised, with a relieved expression on his face. He entered the private room and said impatiently, "Young man, I will personally supervise you to check your medical insurance account first thing tomorrow morning."

"Smoothly?" Ji Xiang asked with a smile.

"Smoothly," the head of the medical affairs department said. "The city attaches great importance to public opinion, and experts from the provincial capital were brought in to modify the intelligent system overnight."

As he spoke, the head of the medical department shook his head. "Young man, it's not that we're unwilling to do it, but if it weren't against the rules, I would rather pay for it myself."

"I heard that when an accountant checks the books, even a penny difference requires a complete recount," Ji Xiang said. "If you were to give me money privately, that would indeed be against the rules."

"I'm glad you understand. It's truly a problem with the AI ​​system, but to be honest..."

The head of the medical affairs department said, glancing at Ji Xiang's phone.

Ji Xiang turned off his phone and looked at the head of the medical affairs department with a smile.

"Many staff in the hospital's administrative and functional departments don't even know how to do their jobs. Tell me, a lot of them are just coasting along, they don't know anything!"

"Yes, it's not just in hospitals, it's everywhere. I remember one year, before a big-budget production was about to be released, the internal leaders of Tencent's film and television company watched it once and thought it was bound to flop. So they swapped it with a drama from another company and got half of the equity revenue in return."

"I know about this. I really don't know what those so-called experts are thinking." The head of the medical department laughed, his dejected expression from yesterday completely gone.

"In the end, the show starring Tencent became a huge hit, which made everyone feel awkward. It's not fair to say that an outsider was leading an expert; a lot of things happened inexplicably, it was all up to fate," Ji Xiang laughed.

"Sigh, if it weren't for such immense pressure and public opinion, I don't know how long it would have taken to resolve the refund issue."

However, at this point, the head of the medical affairs department looked up and stared at Ji Xiang, "Young man, you should do this kind of thing less often in the future."

After saying that, he added earnestly, "I'm telling the truth, you don't know..."

The rest of the unspoken message is left unsaid.

"I understand, we were forced into this situation." Ji Xiang shrugged.

"I've already agreed to transfer the cash to you, it's just a bit of a hassle. You'll also receive a profit after the compensation is processed as a medical malpractice case."

Ji Xiang thought to himself, "That's not what I want."

Moreover, the gains are negligible compared to the time wasted.

"Anyway, it's all in the past," the head of the medical department said. "By the way, what department are you in? I think you're logical in your work, unlike those cowardly doctors who don't dare to take risks. In the future, and I mean in the future, if you can't find a job for a while, you can come to me."

Ji Xiang never expected that the head of the medical affairs department would start trying to win him over.

"No."

"I knew it. You must have resigned and gone to the capital. Otherwise, how would you know so much?" The head of the medical department said with a hint of regret, but he did not try to persuade Ji Xiang to stay.

The two chatted and laughed, and with the conflict resolved, they naturally became harmonious.

After having a few drinks, the head of the medical department told Ji Xiang a lot of things, including gossip about SF specialists.

Ji Xiang knew that he was being warned in secret, and that the inspection team was not omnipotent; it was better to avoid trouble.

But it doesn't matter, as long as the problem can be solved.

Before leaving, the head of the medical affairs department gave Ji Xiang his phone number, saying that if he ever fell into trouble, he could come to him for help.

The matter is now closed.

The next day, after the refund was transferred back to his medical insurance account, Ji Xiang saw a flash of white light and returned to the system operating room.

"Teacher, I have a question," Ji Xiang said eagerly as soon as he returned.

"Speak."

"What's the purpose of this empathy session? I thought it was about experiencing the world of people suffering from abdominal pain," Ji Xiang wondered.

The system NPC smiled slightly, "Humans make mistakes, but machines and programs do too."

"!!!" Ji Xiang was stunned.

He immediately thought of that future hospital.

The diagnosis and treatment process was simple and clear, and everything went smoothly. At the time, I just felt that it was advanced.

However, a power outage would have irreversible consequences for that hospital. Considering my own experience, it seems hospitals will face similar situations more frequently in the future.

"There will always be problems, and we're still slowly resolving them," the system NPC said. "Actually, some things are just minor concerns for me, but the way things are handled above is really..."

above?

Ji Xiang was stunned again.

"Teacher, what if an AI system develops self-awareness?" Ji Xiang asked a seemingly unrelated question.

He felt that this was exactly what the system NPC was talking about.

A small bug can cause an entire hospital to be in a state of distress from top to bottom. What if AI developed self-awareness?

There are quite a few similar movies.

From Kubrick's 2001: A Space Odyssey to Terminator, countless films and television shows have expressed concerns about this issue.

"Heh, they've already started mixing in sand from the very beginning," the system NPC said casually.

"Mixed with sand?"

The system NPC didn't explain to Ji Xiang exactly how to mix sand into artificial intelligence.

"Besides some of my worries about the future, there's also the power of the medical affairs office and the importance of the administrative departments. If it were me back then, I would have just thrown the refund form in the faces of the director of the information center and the director of the insurance department, and said that if they didn't process it, I would have to bear the consequences."

Ji Xiang raised an eyebrow. He knew that the system NPCs could do this, but he couldn't. But just thinking about it was enough to make him yearn for it.

"It's very important to blend in with the world; you'll gradually understand," the system NPC said calmly.

As Ji Xiang pondered, the system NPC waved his hand, and Ji Xiang returned to the emergency department.

(End of this chapter)