Healing Doctor

Chapter 800 Hell-Level Difficulty (Part 1)

There was no pain, not a single ounce of pain.

Ji Xiang thought he was going to empathize with patients suffering from acute appendicitis and appendiceal perforation, and he was prepared to do so.

However, this time, the empathy was beyond Ji Xiang's expectations.

Ji Xiang found it strange that Meng Qingfei's words were scattered and that the system NPCs had a peculiar attitude.

Upon careful reflection, I realized that I was only facing one very minor issue—a refund.

My mother was going to Hainan for the winter and came to this hospital for a check-up before she left.

When the doctor asked whether I wanted a head CT scan or an MRI, I simply asked a few questions and decided to have an MRI.

However, after getting the prescription filled and paying the fees, I found out that I had to wait 8 days for the MRI, which conflicted with my flight and itinerary to Hainan.

Therefore, the only option is a refund for the head CT scan, which is convenient, quick, and doesn't require long queues.

Ji Xiang first laughed at this trivial matter, but then found it particularly absurd.

What is all this about? Could it be that the system NPCs and the empathetic system have encountered a bug?

After carefully searching through his own memories, Ji Xiang found nothing wrong, which only deepened his sense of unease.

This is utterly ridiculous empathy! The system is actually telling me to get a refund?!

It was truly speechless. Ji Xiang thought for at least 5 minutes, trying to find the key point.

Unrelated things were tangled together; where did things go wrong? Ji Xiang pondered, trying to recall the details he had overlooked.

But even after going through all of his recent memories, he still couldn't find the problem.

The doctor at the outpatient clinic was very kind, and "my" mother was just having a physical exam, and the results were normal.

What happened to the acute appendicitis I was told about?

What happened to the septic shock that was supposed to happen?

That's the highest difficulty level?!

Ji Xiang was completely baffled, so he could only take the form and queue up to see a doctor at the outpatient clinic.

Although he was supposed to be queuing, Ji Xiang was very familiar with the hospital's outpatient department. He pretended to be angry and talked to the nurse at the door.

Those who feel their time has been wasted at the hospital will file a complaint anytime, anywhere.

However, because he still possessed basic personal qualities and was familiar with what everyone in the medical system was afraid of, Ji Xiang "performed" his suppressed anger to the fullest extent.

He was able to re-enter the outpatient clinic without any delay due to queuing.

"It's a minor problem," Ji Xiang thought smugly.

Moreover, the outpatient doctor only needs to sign and stamp the document to process the refund in the system, which takes at most 2 minutes and will not affect other patients at all.

Everything went smoothly, so smoothly that Ji Xiang began to have a slightly uneasy feeling.

Upon arriving at the consultation room, Ji Xiang briefly explained the situation.

But the doctor hesitated. Behind her glasses, her eyes darted around, as if she dared not make eye contact with Ji Xiang.

What's wrong?

Is there a problem?!

A thought popped into Ji Xiang's mind, but he immediately smiled; there couldn't possibly be a problem.

It's just a refund, what the hell could be wrong with that?

"Doctor, could you please cancel the MRI and just order a regular head CT scan?" Ji Xiang repeated gently.

"Um..." the doctor mumbled two words and then fell silent.

"What's wrong? I just want a refund, I have no other requests." Ji Xiang looked at the doctor with a puzzled expression.

"Our hospital's new system is currently running... In short, getting a refund is a bit of a hassle," the doctor said helplessly.

"Beep beep beep beep~~~~" Ji Xiang heard the beeping alarm in his ears.

A message appeared on the system panel: "This empathy session requires a refund before you can exit."

Ji Xiang was stunned, falling into utter confusion.

Even if it's troublesome, it's just a refund. The system NPC said that the difficulty of truly understanding this time is extremely high, and the system seems to be deliberately making things difficult for itself by giving a warning.

Ji Xiang's stubbornness was activated. He refused to believe that it was just a refund, and even if the process was a little complicated, what could happen?

"It's alright," Ji Xiang smiled. "You tell me the process, I'll handle it myself. At most, I'll have to spend time in a couple more departments, but I can manage that myself."

The doctor grinned, seemingly trying to laugh, but the final expression he made was worse than crying.

"Doctor, what's wrong?" Ji Xiang asked, puzzled.

"It's nothing, it's nothing." The doctor was a little embarrassed. She said in a low voice, "Our outpatient system is a copy of a mature system from a hospital in the south, but the engineers at Xianglian messed it up." (Note)

"ah?!"

"They seem afraid we'll have it too easy, so they messed up the system. It's making our work difficult; there are lags and other issues, and some functions even shut down from time to time."

"Hehe, it's nothing." Ji Xiang chuckled again. Hell-level difficulty? Let the storm rage on.

"Ugh."

"Doctor, how many years has the system been updated?" Ji Xiang suddenly asked with some concern.

"It's been 3 years."

"..."

It's been three years already, what problems could possibly remain unresolved? Ji Xiang couldn't understand it.

"Tell me the process. It's okay if I can't get a refund right away. I'll go through the process step by step. You have many other patients outside, and I don't want to waste any more time," Ji Xiang said sincerely.

The doctor smiled with a mixture of gratitude and guilt. "Okay, I'll print out the form and an application. You can go to the outpatient office."

As the doctor said this, his gaze darted away, and Ji Xiang had a bad feeling. He figured that he probably wouldn't be able to get it done at the outpatient clinic either.

"it is good."

Ji Xiang thought about it and still felt that it was just a refund, but having to submit an application was particularly daunting, but he did not express any objection.

After all, it's "hell" difficulty, so going to the outpatient office isn't a big deal.

Ji Xiang just didn't know where the big pit was.

Even if the computer system has a problem... a system problem?

Ji Xiang suddenly thought of future hospitals and operating rooms.

That hospital certainly looked very advanced, and the entire treatment process was quite fast, but what if something went wrong?

As for what the problem was, Ji Xiang didn't know.

Six or seven minutes later, Ji Xiang walked out of the outpatient clinic with the application form in his hand.

The doctor's shifty gaze made him feel uneasy.

But Ji Xiang didn't know exactly what the problem was.

He asked the nurse, who patiently told him the location of Ji Xiang's outpatient office, and Ji Xiang found it.

Is this simpler than a game? Impossible. The flashing words in front of him said it all. Ji Xiang felt a little uneasy.

Upon arriving at the outpatient office, Ji Xiang knocked on the door, and a voice inside said, "Come in."

There was someone there; Ji Xiang thought there was no one there.

So far, everything has gone smoothly without any setbacks.

"Hello, thank you for your help. I would like a refund." Ji Xiang walked into the outpatient office with the application form and said in a friendly manner.

He was greeted by a woman in her forties, who was presumably transferred from a nursing position.

She glanced at the list and said without changing her expression, "Just leave it there for now."

What does "Leave it for now" mean?

Ji Xiang sensed a hint of malice.

"Could you please help me? My mother is going to Hainan soon, and she'll be taking her medical insurance card with her. If we don't get a refund now, I'm afraid we won't be able to get one later," Ji Xiang explained the situation.

"Oh, I see. There are some problems with our outpatient system these past two days..."

As she spoke, she patted a stack of A4 papers on her right.

"Look, these are all refunds."

"..."

Ji Xiang was stunned.

There's a problem with the system?! That's definitely the key point!!

Solving the problem is easy enough; a refund shouldn't be too difficult for engineers, doctors, or nurses.

"I'm in a hurry, I'm sorry to trouble you." Ji Xiang bowed slightly, appearing very humble.

"Everyone's anxious, and there's nothing we can do."

Seeing that the clerk was dragging his feet, Ji Xiang picked up the form.

The bottom one is the application from 12 days ago.

But "my" mother is leaving for Hainan in four days. If the problem can't be solved in these four days, I don't know how long I'll have to stay in this empathetic system.

Ji Xiang didn't want to deal with other people's daily life; he just wanted to get his fees refunded smoothly and return to the emergency room without any problems.

"Don't mess it up, put it here in order," the woman said, somewhat annoyed.

"I'm in a hurry, could you...?"

"Who isn't in a hurry?"

The woman's attitude changed along with Ji Xiang's attitude.

Ji Xiang usually has a good temper, but when he thought about the hellish difficulty level, the system's warnings, and the fact that he couldn't go back and didn't know how long he would have to stay in this damned world, Ji Xiang suddenly became a little anxious.

"It's just a refund, it shouldn't be difficult, right?"

"Normally it shouldn't be difficult," the woman raised her voice, "but the engineers can't do it, and there's nothing we can do."

She seemed very anxious, her temper was sour, and her tone was quite unfriendly.

"Where's the director of the outpatient department? If you can't handle this, I'll go to your superiors." Ji Xiang simply tore off his refined facade and made a direct threat.

"They went to the third review and first examination, and I don't know where they are now."

Ji Xiang became serious and stared intently at the clerk in the outpatient office.

"I want to file a complaint with the medical affairs office. May I ask your name?"

"Heh." The woman sneered. "Go ahead. I'm the only clerk in the outpatient office. They know me without me saying my name."

"!!!"

Ji Xiang was completely shocked.

A complaint is an extremely effective threat, but to my surprise, the people at this hospital weren't afraid at all.

What exactly is going on?

No wonder it's hell difficulty. Ji Xiang calmed down instantly and narrowed his eyes.

"I can't run away, go ahead and complain," the woman said.

She seemed to want him to file a complaint against her?! Ji Xiang was dumbfounded.

"What a bunch of idiots! They can't even handle a simple refund properly!" the woman cursed. "I'm not talking about you, I'm talking about those engineers. I wonder how much kickback they've taken."

Ji Xiang was helpless.

Complaining to myself and the woman won't solve anything. I should hurry up and file a complaint, strike at the heart of the problem, and then return to the system's operating room.

Ji Xiang never imagined that getting a refund would be such a difficult boss, but now his heart was sinking.

Upon arriving at the administration building, the first floor houses the medical affairs office, just like the Second Affiliated Hospital.

It seems that no matter which hospital it is, the place to handle disputes and complaints is on the first floor, probably to avoid affecting the mood of the hospital leaders.

Ji Xiang registered his information at the security guard's desk at the entrance and then went to the dispute resolution office.

"Hello, I want to file a complaint." Ji Xiang found it somewhat amusing after saying this.

I never imagined that one day I would become a "medical dispute" myself.

Could it be that my attitude was too amiable, and the dispute resolution team wouldn't take it seriously? Ji Xiang recalled several major medical disputes from his memory, but he still couldn't bring himself to do those things.

"Hello, please have a seat." The person from the dispute resolution office had a big smile on their face; they were clearly professionals.

Ji Xiang succinctly explained his complaint, concluding by saying, "I'm not looking for trouble, I just want a refund. It's such a simple matter, yet your hospital keeps dragging it out; I find it hard to understand."

The clerk in the dispute resolution office also looked troubled. He sighed, "Damn it!"

He cursed first.

Ji Xiang understood this tactic. The clerk was trying to put himself in the same boat as him, to reach a basic consensus, and to reduce hostility.

As for whether the matter could be accomplished... Ji Xiang's gloom grew heavier and heavier.

"Our hospital switched to an intelligent operating system three years ago. It was contracted to a large domestic company, but they couldn't even copy it properly. What a piece of junk!" the clerk complained.

Ji Xiang listened quietly.

"The system keeps breaking down every few days. Their engineers have been on the job for over a year, and I thought they could finally fix it, or at least stop causing those stupid little glitches. But instead, the problems keep piling up, and recently they can't even offer refunds."

"I receive more than twenty similar complaints every day, it's driving me crazy."

Ji Xiang didn't fall into the trap. He knew the clerk was just looking for common ground and then constantly giving him perfunctory answers.

"Snap!"

Ji Xiang slammed his hand on the table, startling the clerk.

"I just want a refund. Tell me honestly, is it that hard?" Ji Xiang roared.

"..."

The clerk was startled. He hadn't expected that Ji Xiang, who looked so gentle and weak, had such a fiery temper.

"What's wrong?"

Two security guards poked their heads in.

"Here I am..."

Ji Xiang interrupted the clerk, looked at the camera, and said angrily, "You have surveillance video here, don't you!"

"Uh..." The clerk was stunned.

Why does this person seem so familiar with their own place?

"A refund is the most basic procedure. You're passing the buck back and forth, are you playing football?!" Ji Xiang said, looking the clerk in the eye.

"No, there's nothing we can do about it."

"Really?" Ji Xiang said coldly, "You'll only take action if it really causes public outcry?"

The moment the term "public opinion" was uttered, the clerk's face turned grim.

"This isn't twenty years ago; there's no need for medical disputes now." Ji Xiang took out his phone, turned on the camera, and said, "Explain why the refund can't be issued, and I'll post it on a short video website."

"..."

"I really don't believe it. Dozens of patients and their families have had the same experience. Your hospital will be infamous from now on. I don't know how much pressure your director will be under."

"..." The clerk stared blankly at Ji Xiang.

"The dean doesn't care about refunds or complaints. If he still doesn't care when the city's public opinion monitoring department calls, we'll see!"

The clerk's face turned ashen.

The person in front of me looks young, but he knows everything perfectly well. When the city's department that monitors public opinion calls, the dean has to come down and give his boss a good scolding.

Which young master did I offend?

"Please calm down, calm down," the clerk said awkwardly.

We can't just stand there and not talk to each other.

But Ji Xiang's every word was like a knife stabbing into his weak spot; whatever he feared, that's exactly what Ji Xiang did.

"I'm not angry. Come on, buddy, tell me why you can't get a refund," Ji Xiang said calmly. "It seems the inspection team is in the provincial capital. I'll also send them your opinions on the intelligent system upgrade while I'm at it."

"..." The clerk's legs began to tremble.

"I refuse to believe that in broad daylight, under the clear sky, there's nowhere to seek justice. Dude, do you think my demands are excessive?" Ji Xiang asked.

"No...no...it's not excessive."

"Am I being unreasonable?" Ji Xiang asked again.

He didn't waste a second, pressing forward relentlessly.

"No," the clerk said dejectedly.

"Can I get a refund?!"

"Not at the moment."

Hey!

Even Ji Xiang, who has such a good temper, almost started cursing.

Ji Xiang originally thought he had the upper hand and had spoken to the fullest extent, so theoretically there shouldn't be any problem.

All I have to do is get a refund.

however!

The answer I got was still no good.

No wonder it's hellish difficulty; Ji Xiang is a bit lost.

"It's not that we don't want to refund you, but..." The clerk said with a mournful face, almost bursting into tears.

"What do you mean, 'what'? Can you handle this?"

The clerk shook his head.

Where is your leader?

After being reminded by Ji Xiang, the clerk immediately realized that now was the best time to pass the buck. If he couldn't handle it himself, he shouldn't anger this young man; he should quickly go to his supervisor.

Five minutes passed before a short, chubby man finally walked in.

Ji Xiang knew that the clerk must have been "relaying" his message to him during this time, which was why he was delayed.

"Young man, please don't worry. I'm the director of the medical affairs department at the Central Hospital. Tell me what's wrong."

"He's already told you everything," Ji Xiang said calmly, holding up his phone. "Now, please give me an explanation."

Seeing the phone gleaming in front of him, the head of the medical affairs department at the central hospital was somewhat embarrassed.

"Young man, put down your phone, let's talk this out."

"I've been speaking properly, but you're not," Ji Xiang said coldly, further intensifying the sense of oppression.

He knew very well that if he was given the runaround, three or four days would pass in the blink of an eye, and he would not be able to leave on time.

At this moment, Ji Xiang misses Director Bai dearly.

Although Ji Xiang was grateful, deep down he always felt that he had given feedback on everything Director Bai did, and that Director Bai had benefited a lot from it.

But in times of crisis, Ji Xiang really wished it was Director Bai who walked in.

"Let's... talk this out for now, could you please put your phone down?"

"I'm sorry." Ji Xiang looked directly into the eyes of the head of the medical affairs department without flinching. "If you help me get a refund, I definitely won't make a fuss. With so much pressure in life, who has time to waste in the hospital?"

"Sigh." The head of the medical department knew he had run into a tough nut to crack, and it was a very difficult situation.

"I have a few questions for you, and I just want the answers," Ji Xiang said firmly. "First, regardless of whether the doctor lacks expertise and I had to wait eight days for an MRI, or whether I suddenly decided I didn't want to have it done, isn't it the hospital's duty to refund the fees that weren't actually incurred?"

"Yes." The short, chubby man had already started wiping his sweat.

His forehead was shiny with oil, and Ji Xiang's words hit the nail on the head.

"If you don't give a refund, aren't you being irresponsible?"

"..."

The head of the medical affairs department didn't dare utter a sound, lowered his head, and just kept wiping his sweat.

"Say it, yes or no!" Ji Xiang roared.

The short, fat man shuddered in fright, showing none of the composure and fearlessness that Director Bai possessed in the face of danger.

But he didn't lose his composure, knowing that Ji Xiang was holding a phone and that he was afraid of saying too much.

"Then there's nothing I can do." Ji Xiang sneered. "Since you won't say a word, I'm going to file a formal complaint with the inspection team."

"What are you reporting?"

"Your intelligent system can't even process refunds. I heard it cost over 1200 million? Where did all that money go? I'm a victim, and my real-name report has nothing to do with you. Just wait and see."

After Ji Xiang finished speaking, he picked up his phone and was about to leave.

"Young man, don't go, don't go, let's talk this out."

"Not leaving? Can you give me a refund?"

Silence awaited Ji Xiang once again.

Ji Xiang shrugged. He knew there was definitely something wrong with the hospital's system. The key issue was that the hospital, from the head of the medical affairs department to the junior clerks, was not shrewd or capable at all, and was extremely slow in handling matters.

The only option is to apply pressure, and then more pressure.

Seeing Ji Xiang turn and leave, the head of the medical department was sweating profusely, and the back of his clothes was completely soaked.

He quickly grabbed Ji Xiang.

"Young man, let's talk this over."

"Did you give me a chance to discuss this?" Ji Xiang asked.

The head of the medical affairs department sighed. "I'll report this to the hospital director. What do you think?"

"how long?"

"15 minutes!"

"Okay, I'll wait for you for fifteen minutes. But let me make this clear: if I don't get a satisfactory result, I'll not only go myself, but I'll also contact everyone else who recently failed to get a refund and go together!"

I am!

The head of the medical department quickly pushed Ji Xiang inside, saying polite things as he did so.

Ji Xiang stopped recording the video and started a timer.

"15 minutes, I won't wait a second longer."

"!!!" The short, fat boy rolled away like a ball.

Time passed slowly, and Ji Xiang felt that this time everything should be fine. Getting a refund wasn't a big deal; the dean could solve it with a single word.

If he doesn't want to cause trouble, he won't cause trouble himself.

At 13:23, the short, chubby boy trotted back, his tongue practically lolling out like a dog in the sweltering heat of summer.

"Young man, I...I...I..."

Ji Xiang didn't comfort him; his expression grew even colder.

"The dean said that he would expedite the process to resolve your issue, so he has already called the relevant departments and will be holding a meeting now."

A meeting?

Meeting!

They actually need to hold a meeting?!

Ji Xiang stared blankly at the head of the medical department, trying hard to recall his response.

There seemed to be nothing wrong with it, but the other party was extremely "perfunctory".

No wonder it's hellish difficulty; no wonder the system NPCs had to remind me.

……

Note: Emmmmm, this is about our hospital, everything I experienced firsthand, it's incredibly absurd and hellishly difficult.

When I heard about this, I was also surprised; it couldn't be true.

But that's the truth.

As for Xianglian, I won't censor it anymore. I outsource, and I'm genuinely annoyed by it just to make money. So, after we switched to the new system developed by Xianglian, I just watched and laughed whenever Xianglian ran into trouble.

(End of this chapter)