Hard work after winning the lottery
Chapter 37 Recruiting Customer Service
Half an hour later, a slightly chubby figure, looking somewhat flustered and uneasy, appeared at the gate of Hua Yun's courtyard.
"Sister Yun."
Hua Yi stood there, her fingers unconsciously twisting the hem of her clothes, a nervous blush on her round face.
"Come in and sit down."
Hua Yun smiled and welcomed her into the house, pouring her a cup of warm honey water and handing it to her.
"Don't be nervous. I called you here because I want to talk to you about something."
Hua Yun gets straight to the point, without beating around the bush.
She told Huayi about her plan to open an online store specializing in selling the village's West Mountain goat meat.
From brand philosophy to market prospects and future development plans.
She didn't paint any grand, unrealistic promises; instead, she meticulously laid out the clear blueprint in her mind, stroke by stroke, before the young girl.
At first, Hua Yi listened cautiously, her fingers tightening slightly as she held the water glass.
But as I listened, a light gradually shone in her always smiling eyes.
It was a kind of light ignited by novelty, a mixture of longing and curiosity.
"So, I need a customer service representative," Hua Yun said sincerely, looking into her eyes, "someone who can represent the image of 'Xishan Muyun'. They need to be patient, meticulous, and willing to learn."
"Can...can I?"
Hua Yi's voice was barely audible, carrying a clear lack of confidence.
She looked down at herself: high school education, little work experience, and a somewhat introverted personality.
How could she possibly be competent for such a prestigious-sounding job?
"Why not?"
Hua Yun smiled, and her smile had a comforting power.
"Education and experience are not the most important things. What I value is you as a person."
"You're reliable, sincere, and genuine—that's enough. As for anything else you don't know, I can teach you."
Hua Yun paused for a moment, then explained the specifics of customer service work in detail.
How to communicate with customers, how to introduce products, how to process orders, how to handle after-sales service...
She spoke in a very organized manner, breaking down a seemingly complex task into clear and concise modules.
Hua Yi listened intently, and her previously tense shoulders unconsciously relaxed.
She discovered that this matter was not as unattainable as she had imagined.
"How about it? Interested in joining me on this adventure?"
Hua Yun asked the last question, her eyes full of encouragement.
Hua Yi's heart was pounding.
She could sense that this was an opportunity.
She looked up and met Hua Yun's gaze.
Those eyes, which always crinkled with laughter, now shone with an unprecedented determination.
"Sister Yun, I'm not afraid to learn!"
Her voice wasn't loud, but every word was clear and resonant.
"Teach me, and I'm sure I can do it!"
That's the sentence.
That's the determination.
Hua Yun's mind was finally at ease.
What she was looking for was not an experienced veteran, but a partner willing to start from scratch with her and grow together.
Hua Yi is the most suitable candidate.
"good!"
Hua Yun slapped his thigh and made the decision on the spot.
"From today onwards, you are our first employee at 'Xishan Muyun'!"
She paused, then added, "The job title is 'Online Store Customer Service and Operations Assistant'."
"Operations assistant?"
Hua Yi was stunned; this word was completely unfamiliar to her.
"Yes," Hua Yun explained with a smile, "After working in customer service for a while, you'll gradually become familiar with the entire store's operational process. I believe in you; you'll be able to take on more work in the future."
Hua Yi's cheeks flushed even more, but a warm feeling welled up in her heart.
"As for salary," Hua Yun pondered for a moment, then gave a figure, "three months of probation, three thousand a month, three thousand five after probation, plus social security contributions. If the shop does well later, there will be bonuses and commissions."
This salary is definitely considered high in Baixi Village, and even in the town.
Hua Yi's eyes widened in disbelief.
She used to work as a promoter at the town's supermarket, working herself to the bone for a month, but only made a little over a thousand yuan.
"Sister Yun, this...this is too much..."
"Not much," Hua Yun waved her hand, her expression serious. "What I need is a long-term, stable partner, not a temporary worker. I'll give you the compensation you deserve, and I expect you to give it your all. We have an equal partnership, understand?"
equality.
Cooperative relationship.
These two words struck Hua Yi's heart heavily.
She was no longer a factory worker who was chosen and given charity, but a respected and needed collaborator.
Joy, like a rising tide, instantly overwhelmed her heart.
She nodded vigorously, her eyes slightly reddening.
"I understand! Sister Yun, I will definitely do my best!"
This means that she no longer has to drag her suitcase to an unfamiliar city after the New Year, like the other women in the village.
She can realize her own value by staying at home, taking care of her parents.
This sense of security and belonging is something that no amount of money can buy.
The next day, just as dawn was breaking.
Hua Yi arrived at Hua Yun's house excitedly.
In Hua Yun's study, there is now a brand new desk with a brand new laptop on it.
"From now on, this will be your workstation."
Hua Yun smiled and pointed.
Hua Yi sat down carefully, her fingertips gently stroking the brand-new keyboard, feeling as if she were dreaming.
"Come on, let me teach you the basics first."
Hua Yun didn't rush to preach any grand principles, but instead pulled up a chair and sat down next to Hua Yi.
She turned on her computer and patiently taught her how to log in to the e-commerce platform's customer service desk.
"Look, this is 'Dong Dong,' it's our main communication tool."
"This area will flash when a customer sends a message."
"This is the quick reply setting. For some common questions, such as 'When will the goods be shipped?' or 'Is shipping free?', we can edit the message in advance and send it with one click, which can save a lot of time."
"Remember, the first thing you say to a customer is always, 'Hello, Xishan Muyun is happy to serve you.' Use polite language and be enthusiastic."
"This is a product information database. You can find the answers here to customers' questions about the cut of lamb, its weight, and suitable cooking methods."
Hua Yun spoke patiently, and Hua Yi listened attentively.
She took out a small notebook and meticulously wrote down every key point Hua Yun mentioned, afraid of missing a single word.
Sunlight streamed through the window and fell on the two girls.
One is a shrewd entrepreneur with unwavering confidence in the future.
The other was a new recruit, his eyes filled with a thirst for new knowledge.
Looking at Hua Yi, who was engrossed in her studies, Hua Yun felt that the burden on her shoulders had suddenly become much lighter.
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