I can become stronger by paying salaries. I have one billion employees!

Chapter 389 Admit your mistakes and stand up straight when you're punished! Big business starts in a small county!
Xucheng, No. 108, Delta Villa District.

"The massage technique is good; it looks very professional."

Chen Yansen lay sprawled on the soft couch, his eyes slightly narrowed, revealing an expression of extreme enjoyment.

Ye Qiuping smiled lightly and did not dwell on the topic. Instead, she asked about the bug in the JD.com product: "Boss, do you think Liu Qiangdong will honor his contract?"

"It's only 5000 million, Liangzai Dong can definitely come up with it. It just depends on how he weighs the pros and cons," Chen Yansen said calmly.

If you want to win over users, you should openly admit the loss. If you're wrong, admit it; if you're wrong, stand up straight.

Regardless of the reason, if a user can place an order and successfully pay, it means there's nothing wrong with the product.

If there's a mistake, it's JD.com's fault, not the user's.

If you don't want to lose money, you can simply cancel the order and get a ten or twenty yuan refund.

Since the order amount was only one yuan, why not offer ten times the compensation?

He remembers clearly that similar bugs occurred repeatedly in the following decade or so.

For example, seven years later, JD.com changed the 200 yuan no-threshold category coupon to a coupon for all home appliances, resulting in ovens selling for only 6 yuan, rice cookers for 3 yuan, and electric kettles for 1 yuan, causing losses of up to 50 to 60 million yuan.

But that time, Liu Qiangdong readily shipped the goods.

At that time, Jingdong was not as wealthy as he would be a few years later, so it's hard to say whether he would deny the debt.

It can only be said that JD.com's backend is difficult to use, otherwise there wouldn't be so many bugs.

"If Pinduoduo experiences a similar pricing loophole and incurs losses exceeding 5000 million yuan, would you allow merchants to ship the goods normally?" Ye Qiuping asked again.

"The importance of accident review outweighs 5000 million, but finding a solution is even more important than accident review," Chen Yansen replied slowly.

Pinbei's merchant backend is equipped with an algorithm error correction mechanism. For products with a regular price of 100 yuan, if the price is lower than 3% off when the price is changed, the system will pop up a reminder and add a secondary confirmation mechanism.

For the platform, if more than 100 orders have abnormal prices, an alarm mechanism will be automatically triggered, and the products involved will be immediately removed from the platform, thereby reducing the risk of being exploited.

As for why JD.com has so many bugs?

God knows!
“Use some more strength!”

Chen Yansen rolled over and gave Ye Qiuping a command.

Ye Qiuping chuckled, her gaze lingering on the edge of President Chen's abs.

"What do you want to do?" Chen Yansen asked with a stern face.

How dare they defy their superiors!
"A massage, you know?" Ye Qiuping twisted her body and answered coquettishly.

“Your technique is flawed. Let me teach you. Remember, I will only demonstrate once,” Chen Yansen said seriously.

Before he could finish speaking, a pair of large hands reached out.

at the same time.

Liu Qiangdong sat on the sofa, racking his brains for hours, but still couldn't make up his mind.

He communicated with the Market Supervision Association midway through the process.

He tentatively mentioned Xu Lei's proposed solution, but the other party remained noncommittal and his attitude was unclear.

Logically speaking, canceling the order and compensating ten times the loss should be fine.

But the user's transaction price is only 1 yuan, while the actual value of the product is close to 1000 yuan. No one will agree to only lose 10 or 20 yuan.

"These bastards are all trashy users trying to get freebies. Does JD.com need them? No!"

"Keeping promises is both very important and very unimportant for businessmen. How far can JD.com go once it loses its users?"

As soon as Liu Qiangdong closed his eyes, he felt two voices arguing in his head.

Just as he was hesitating, Zhang Jindong of Suning joked on Weibo: "If Suning encountered this kind of situation, it would definitely fulfill the contract. From the perspective of the Contract Law, the contract is established the moment the user completes the order."

The implication is that if JD.com dares to breach the contract, users are fully entitled to sue JD.com.

It's clearly stirring up trouble!

At 3 p.m. that day, JD.com began canceling user orders in large quantities, and all orders with a quantity greater than 1 were canceled.

Orders with a quantity of 1 are retained.

Liu Qiangdong's attitude is very clear: those who exploit loopholes are not JD.com users, but rather those involved in gray and black market activities.

In the end, it turns out that only 2000 million yuan is needed to appease 99% of the customers who placed orders.

Although the losses are still considerable, they are not unbearable compared to 5000 million.

In addition, the bug incident on JD.com's group-buying channel once topped the Weibo hot search list, bringing a lot of traffic to the new product, which can be regarded as paying for a marketing promotion.

But those users who placed dozens, hundreds, or even thousands of orders were unhappy because JD.com only compensated them ten yuan after canceling the orders.

Ten yuan?
That's so incredibly insulting!
In no time, the landline of the Beijing Municipal Market Supervision Association was flooded with complaints from JD.com users all over the country as soon as it was time to start work.

Li Chang, who placed 3000 orders, was featured on the local news program "Jinling Zero Distance".

Unexpectedly, instead of receiving sympathy, he was met with a barrage of insults.

3000 orders? Are you crazy?!

"Liu Qiangdong, replace all your technical personnel."

When JD.com's R&D staff saw this comment, they felt dizzy and muttered curses: "What does this have to do with technology? This is the fault of testing and operations."

"People, you can't be so shameless! If someone else buys one order, you buy 3000. Is that reasonable?"

Of course, there are also some people who support Li Chang, mainly because JD.com canceled user orders without authorization, leading netizens to believe that e-commerce platforms are too domineering and arbitrarily manipulate user accounts.

Is the balance they have in JD Pay still safe?

The online sentiment quickly shifted. Chen Yansen realized something was wrong and immediately sensed that someone was pulling the strings behind the scenes—perhaps a bank, perhaps a financial company.

He immediately called Zhang Yinjia, and after some discussion, Orange Payment's operations department urgently issued an announcement: for every penny lost, we will pay a million.

If a user's OrangePay account balance is less than one cent, the platform will compensate them with one million yuan.

The response was extremely forceful!
Upon learning of Orange Payment's countermeasures, Ma Liyun and Ma Wenteng immediately sensed a conspiracy and reacted quickly, adopting the same approach as Orange Payment.

WeChat Pay announced: "For every penny lost, we will pay five million."

Zhifubao's slogan is: "For every penny less, we'll lose ten million."

Senlian Capital, Ali, and Tencent are all powerful companies, being among the top tier of internet companies in China. Although some people were stirring up trouble, the rumors quickly dissipated with the statements from the three companies.

In particular, Yu'ebao's "Share 100 Billion Yuan in Experience Funds" campaign was completely unaffected.

The top-ranked investor has over 3000 million in funds held!
Second place: 2970 million!
Third place: 2840 million!
Fourth place: 490 million!
Clearly, there are currently three people who want to have lunch with President Chen.

The following day, renowned director Zhang Yimou responded for the first time to the controversy surrounding his decision to have more children than allowed.

This instantly caused a huge stir, with major portal websites, Weibo, and Toutiao all reporting on it.

The attention given to the JD.com bug incident is also rapidly fading.

Although Liu Qiangdong's actions were risky, they also earned him some goodwill from the public.

Chang Wei, the owner of Ofo bikes, also escaped the disaster. After launching the "refund anytime" and "recharge deposit" functions, users gradually forgot about the previous deposit refund controversy.

On March 11, Analysys's group-buying industry report was finally released, announcing the core industry data for February.

The top spot is unsurprisingly held by Kuaipao, with a monthly transaction volume of 17.6 billion.

Those in the same industry who witnessed this couldn't help but gasp in shock.

It's important to know that February includes the Spring Festival, and the industry experiences a downturn for about half of that time.

How did Kuaipao achieve this?
This growth rate is incredible!

Based on the data from February, March's figures will likely exceed 20 billion!

The second place went to Qiandu Group Buying (Lashou.com), with a monthly transaction volume of 11.3 billion yuan.

Dianping ranked third with a monthly transaction volume of 7.6 million yuan.

Meituan ranked fourth with a monthly transaction volume of 3.9 million yuan.

Wang Xin immediately jumped out to refute, saying that Meituan's actual transaction volume in February was 4.6 million yuan.

However, industry insiders know that since Juhuasuan terminated its cooperation with Meituan, Meituan's business volume has shrunk again, and it is normal for it to be below 4 million.

Meituan is about to be eliminated!

The Matthew effect is significant in the group-buying industry, with Kuaipao leading the way, followed closely by Baidu Group Buying, while Dianping is struggling to keep up.

However, Chen Yansen was not satisfied with the expansion speed of Kuaipao's group-buying business, with a monthly transaction volume of only over one billion yuan and a daily average of less than one billion yuan.

In his view, the potential of the group-buying industry still needs to be explored.

After conquering first- and second-tier cities, there are also third- and fourth-tier cities, as well as county-level markets.

Therefore, at his behest, Pei Yi selected 10 counties in Huian Province as pilot areas to test the business potential of the county-level market.

If the monthly net profit can cover the costs of human resources, promotion and management, then we should extend our business to the county and town level a year earlier.

……

……

Chun Shen, Qipan Street.

"Wang Bin, are you really the big boss's classmate?" asked Wang Tianming, the sales manager leading the group of three.

"Hey, why would I lie to you?" Wang Bin replied smugly.

He was indeed Chen Yansen's high school classmate, but the two didn't interact much. They could count the number of times they spoke during their three years of high school on one hand.

"The differences between people are truly vast," Wang Tianming remarked unconsciously.

“Brother Wang, if you don’t know how to speak, you don’t have to say anything,” Wang Bin said quietly with a sullen face.

"Alright, you're not bad either. The boss is still in school, and you're already working. Doesn't that make you feel better?"

Wang Tianming chuckled dryly and offered a casual word of comfort.

Fuck!
That's because I went to a junior college, and before I even graduated, the school was already urging me to move out.

Wang Bin felt even more distressed.

"Brother Wang, sweeping the streets is the priority!" another young man urged.

All three were ground sales representatives for Kuaipao. Wang Tianming was a key member transferred from Luzhou, while Wang Bin and he were recruited locally.

In this vast county town, only these three people were involved in attracting investment.

If you can secure deals with all the restaurants, hotels, KTVs, cinemas, and foot massage parlors, you can easily earn hundreds of thousands in commissions a year.

"Da Tou is right, making money is the most important thing. The weather is cool in the morning, so let's take the opportunity to talk to a few more companies," Wang Tianming nodded.

"Brother Wang, my name is Wu Xingyu. If you keep calling me Big Head, I'll call you Old Wang next time," Wu Xingyu said unhappily.

“Okay, Big Head, you go to South Street, and Wang Bin will go to North Street,” Wang Tianming replied with a smile.

You son of a bitch...!
Wu Xingyu glared at the other person fiercely.

(End of this chapter)