Rebirth begins with e-commerce

"You said I'm going to hold back? I'm here to compete for the first place." Li Shan said arrogantly.

Seeing that Li Shan was so confident, the riders turned their attention to others.

Guessing each other who dragged the team down.

"Don't guess, I'll announce the results directly!"

"Jiang Dalong, last week, ran 398 orders and ranked first."

Everyone was amazed when this result came out.

"Is this still a human?"

"Isn't it because I've been running 24 hours a day?"

Jiang Dalong looked at everyone with an incredible look on his face.

The webmaster continued to read, "Fang Shiren, last week, ran 345 orders, ranking second."

"Li Qingchun, last week, ran 292 orders, ranking third."

...

"Zhao Jianye ran 221 orders last week, ranking last."

Li Shan stood up and asked loudly, "Why don't I have my name? Oh, I'm Zhao Jianye, that's fine."

The other riders angrily yelled: "It turns out that you, the fat man, run the least."

"You only have more than 200 orders, but you still want to compete for the first place, so you should be the last one!"

Li Shan retorted: "I'm mainly because I'm just starting to run and not familiar with the road. I'm not judging whether a rider is good or not. The more I run, the better it depends on the service quality."

He believes that those who run three or four hundred orders must have a bunch of orders on them, and the positive review rate of such services must be very poor.

Although I run less, my service awareness is definitely much higher than other riders.

Although I would definitely give myself a bad review when I met that college girl on the first day, every rider would encounter such a garbage customer.

The real positive review rate is determined by normal customers.

At this time, the webmaster picked up the second form: "Then I will announce the positive review rate last week."

"Shi Guogui, with a 98% positive review rate last week, ranking first."

This is a rider with a relatively low ranking in the number of run orders. As Li Shan expected, the praise rate is inversely proportional to the number of run orders.

Although my praise rate is not the best, I should at least be among the top few.

"Ding Zhengchang, last week's positive review rate was 96%, ranking second."

...

"Zhao Jianye, last week's positive review rate was 79%, ranking last."

Li Shan couldn't help but stand up, "This is impossible!"

He was very impatient when he saw other riders delivering food, so he put down the food and left.

He always kept serving with a smile and politely asked the other party if there was any garbage that needed help to take it downstairs.

He knew the importance of service and did not believe that other riders did better than him in this regard.

"The data will not be wrong, but you have the lowest praise rate. It depends on you just coming, and you will be deducted 300 yuan this week. If the results are still the same next week, you don't even think about getting a penny."

After the webmaster finished speaking, other riders also came to accuse:

"If you can't run away, go home as soon as possible. Don't be lazy here to harm us."

"If it weren't for you, our ranking this week wouldn't be so ugly."

"You dragged our entire site alone."

...

Everyone's anger was concentrated on Li Shan, as if they were demoted because of Li Shan.

"Except Zhao Jianye, don't be happy that other people are so early. Those who are badly reviewed or overtime will be fined according to the old rules. You can see the details of the fines for yourself."

After hearing this, everyone wailed again.

"It's becoming increasingly difficult for customers to serve, and they always give negative reviews."

"It's just a few minutes late. It's not that I don't want to deliver it early. A bad review made me run five orders in vain."

"Yesterday, the customer promised to give me a good review, but turned around and gave a bad review. He really wanted to kill him."

"Ordering a meal that costs more than ten yuan is really a god."

...

The contradiction between rider and platform becomes the contradiction between rider and customer.

Li Shan felt very uncomfortable when he heard these words.

It doesn't matter to him that he is deducted money.

What he didn't understand was why he had the lowest score as the maker of platform rules.

When customers spend money, they naturally have the right to rate the service.

The delivery is slow, spilled, the food is not delicious, the meal is raw, the meal is... can be given bad reviews.

Aside from some unreasonable customers, most customers are reasonable.

Moreover, compared with physical stores, ratings are the biggest feature of the Internet.

If you go to the store for a meal, you will find that it is expensive and not delicious. You may even eat hair in the dishes. At most, you will ask the waiter to change it for you.

Other customers will still come to the store to spend money one after another and continue to be cheated.

Online shopping or online ordering can mark bad stores through ratings and keep other customers away from these stores.

When Li Shan was working on Taobao with Luo Xiu, he paid great attention to the DSR score.

Which score has dropped, it means that your store has not done a good job in this regard. You will find the problem immediately and then improve it.

It is precisely because of the scoring system that merchants can be forced to do better products and services.

The same is true for riders. If the service attitude is bad, the delivery of food is slow, and the soup is always spilled, these riders should be eliminated.

Wait... Li Shan suddenly realized something was wrong. So I am the rider who should be eliminated?

Is the clown who is me?

My platform CEO can’t do a job that delivers food?

Li Shan believes that he has a specialty in his profession and is definitely not the one with the best food delivery service.

But it is definitely no problem to achieve service above average with my efforts and persistence these days.

This is not a very high threshold and requires a lot of technical work.

All he needs is patience and service awareness. He believes that he is definitely much better in this regard than most riders.

But why is it him who was eliminated?

Li Shan found the webmaster and wanted to know what he did not do well enough.

"The positive review rate has nothing to do with your service, it depends on skills. If you spend your time helping customers provide good service and helping customers take out garbage, it is better to send a few more orders."

"Techniques? What skills?" Li Shan asked in confusion.

"For example, when we deliver the meal, we can open the card with a positive review and cashback. If customers give the restaurant a positive review for the 5 yuan, they will usually give the rider a positive review. You can leave if you put down this order."

"What if the restaurant doesn't give a good review and cashback?"

"You can buy a few bottles of Coke and put them in the car. When you encounter such a order, you will tell the customer that you will give you a bottle of Coke. Please give me a positive review. If the customer receives your Coke, he will usually give you a positive review, and your positive review rate will definitely be higher than others."

"Isn't this a bottle of Coke?"

"But your praise rate is high. If you lose a little money, it's better than if you're fined hundreds of dollars now."

The webmaster glared at him and continued, "The most difficult thing is that the kind that is half an hour late and the customer is very unhappy at first sight. It is the most likely to give you a bad review."

"This kind of thing can only be a sincere apology, explain the reasons for being late to the customer, and hope it can be forgiven by the customer."

"Why do you need the police if you apologize is useful? When you encounter this kind of thing, copy a text message and send it. You must pretend to be pitiful. You will be fined 500 yuan for a bad review. In this way, anyone with a little conscience will be embarrassed to give you a bad review."

...

(ps: I wish you a happy new year! Last month was the hardest month since the book was opened, and I hope the new year can still be maintained.

I want to see which ranking I can get in January’s monthly ticket ranking. I’m not greedy. I’m about to enter the top 500. If you have votes, please vote!)