My daily work as a doctor: My treatment value is increasing.
Chapter 47 Public Grievances
Lu Renxin knew very well that things hadn't reached the point of mutual destruction yet, so he decided to lie low and wait.
He would only suffer if he didn't have complete confidence in going up against Director He.
Faced with the patient's question, Lu Renxin finally managed to stammer out a sentence: "Um... whether or not you want to buy it depends on your individual needs."
"If you're really afraid of pain, then buy it; if you can tolerate it, then forget it."
The boy thought for a moment, seemingly assessing his own capacity to handle it, and then replied, "I'm fine, so let's not do it for now."
……
Lu Renxin was busy all morning, adhering to the principle of only mentioning things briefly: if you want to buy, he won't say anything; if you don't want to buy, he won't force you.
Patients who have difficulty making decisions asked if they could buy the items in advance and keep them in reserve, and return them if they were not needed later.
Lu Renxin also told the truth that he could get a refund by getting a stamp at the nurses' station.
Wang Jingyao, on the other hand, strongly recommended it to every patient and quickly filled up a stack of prescriptions. He truly deserves to be Director He's capable assistant.
……
A few days later, Lu Renxin and Lin Bo went to the cafeteria for lunch together. On their way back, they passed by the nurses' station.
Suddenly stopped by the head nurse, who was slightly overweight and whose usually neatly combed hair was unusually messy, her face filled with despair, she said:
"Xiao Lu, tell Wang Jingyao later to explain things clearly to the patient before making the purchase."
She pointed to a row of boxes neatly arranged on the table in front of her: "These are all refunds requested by the patients."
Lu Renxin glanced at them briefly and saw seven or eight boxes: "Why are there so many?"
The head nurse complained bitterly: "Look at all these patients he's responsible for, can't he explain things clearly? Yours are alright, you didn't buy much anyway."
"Everyone's so busy, and now they're giving us more work to do!"
Lu Renxin was very familiar with the head nurse and had never seen her so distraught.
Whether it's a doctor's order error or an unexpected event, she always handles things in an orderly manner; this is the first time I've seen her so disheveled.
The angry nurse was not someone to be trifled with, so Lu Renxin quickly agreed, "Don't worry, I'll talk to him when I get back."
You should listen to what the head nurse says, but whether Wang Jingyao listens to his messages is another matter.
As expected, upon hearing Lu Renxin's account, Wang Jingyao scoffed and insisted that he was acting according to Director He's ideas.
It's just returning medication, what's the big deal? Nurses are supposed to assist doctors anyway.
He insisted that his ideas were the same as Director He's ideas and continued to do things his own way.
The head nurse, unable to bear the harassment any longer, went to the head nurse to complain about her grievances.
The head nurse and Director He discussed something, but ultimately reached a consensus and the work continued.
……
"Look at this." Lin Bo leaned closer to Lu Renxin mysteriously and shoved his phone in front of him.
The page leads to a social media app with a prominent title: "[Avoid the Proctology Department of a Certain Hospital in Guanghai City]".
[As the title suggests, the poster is hospitalized here for hemorrhoid surgery, and is required to purchase nutritional powder at their own expense before the surgery.]
The price wasn't cheap, and the doctor said it was very effective, which convinced the poster to buy it on impulse, only to regret it later.
The pain relief medication didn't have much effect after the surgery, so I ended up needing painkiller injections. I also had diarrhea every day.
There are quite a few people commenting below.
[The doctor must have taken a kickback.]
I had my procedure done at this hospital last year, and they didn't ask me to buy anything. The doctor's skills are excellent.
I also want to buy this at XX Hospital. Are they in cahoots?
……
In the era of big data, the more people discuss a post, the more likely it will be recommended to more people, especially relevant individuals.
Lu Renxin had seen his classmates' complaints online, and he had to admit they were incredibly accurate.
As more and more people replied, a comment claiming to be an insider leak soon appeared.
[I work in this department, and I'll let you in on a little secret: the nutritional powder manufacturer works with the department head, and they're constantly pushing sales. I won't say more.]
【real or fake? 】
Could you please send me a private message? I'd like to hear it.
Me too.
……
Several other hospitalized patients also replied to the post, saying that what the poster said was true.
Lu Renxin read through each line carefully: "With such a huge buzz, won't Director He be reported?"
Lin Bo rested his chin on his hand: "I feel that if this continues, more and more people will avoid these things, and there will definitely be patient complaints."
Lu Renxin recalled what his mentor had mentioned about the relationship between Dean He and He Ping. If things really escalated to that extent...
Will Dean He continue to protect Director He?
The atmosphere during the shift handover on the second day was unusually oppressive. Everyone in the room was too afraid to even breathe; it was the silence before a storm.
Director He stood at the front, his brows furrowed, his hands behind his back, looking like a volcano about to erupt, forcibly suppressing the anger in his heart.
His gaze was frighteningly gloomy, sweeping over the crowd on both sides from time to time, causing everyone to instinctively shrink back and wonder if they had done something wrong.
After finally getting through the shift handover process, He Ping couldn't hold back any longer. He slammed his fist on the table and said in a cold, hard voice, "I have something to say."
"Recently, negative comments about our department have appeared online, causing a great uproar. There have even been internal staff members who have spread false information and smeared the department's image."
His sharp gaze calmly swept over everyone in the office, his eyes lingering on Lu Renxin for an exceptionally long time.
"Although the person who posted the message tried their best to cover it up, the hospital has already started an investigation. I want to remind everyone that the internet is not a lawless place, and I hope that he can bear the consequences once he is found."
These words immediately caused an uproar in the office, but most of the conversation was filled with whispers.
Although no one dared to openly refute them, they still harbored resentment in private.
Director He ate the whole thing, not leaving even a crumb for his subordinates.
We are in direct contact with patients every day and endure more complaints. Everyone knows perfectly well that these are not untrue statements.
The nurses' station phone line is practically ringing off the hook with calls trying to sell their self-funded nutritional supplements.
I'm already so busy with my regular work that I barely have time to breathe, and now I have to clean up my mess and deal with all this scramble. Anyone would go crazy in that situation.
"This isn't just false information..." someone muttered quietly.
"That's right. There are such nasty rumors going around saying we're taking kickbacks, but I haven't seen any kickbacks."
Hearing the murmurs below, He Ping's face turned as black as the bottom of a pot.
He certainly knew where the problem lay, but he was even more aware that now was not the time for reflection, but rather to suppress this public opinion.
"Enough!" He Ping shouted sharply, interrupting the crowd's discussion.
"No matter what grievances you have, it's wrong to post them online, let alone to leak information as an insider."
"How much damage has this done to the hospital's reputation?"
He Ping's attitude was clear: he ignored the patients' complaints and his subordinates' reluctance.
He wanted to find the person who responded to the whistleblower's post and make an example of them.
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