I've been reborn, I'm definitely going to become an internet celebrity!

Chapter 123 [You don't know?]

Liu Zhuohao leaned back in the car, the light from his phone screen reflecting on his face.

Outside the car window, the endless gray-green median strip stretched along the highway, with pillars rushing past.

Song Yinxuan sat next to him, and they were about to watch the previously filmed video together. The post-production work was basically completed.

In the front row, Dou Nai sat in the passenger seat.

As for Crow, he has already returned to Shanghai. After all, he has been here for more than a month since the contract was signed.

Sitting in the driver's seat, the man driving chattered on and on about his company's business: "Our business is very broad. We mainly help with wedding photography, sometimes with some casual photography, and occasionally we can help arrange things when celebrities come here for concerts or other events."

"In short, we do anything related to photography."

"And there's also project planning, scene design, and character design —"

Song Yinxuan asked curiously, "Then how did you and Bilibili connect your businesses?"

Comic convention.

The driver explained, "At a comic convention once, there was a booth from Bilibili (a Chinese video-sharing website), and we helped them take some photos and send them back. That's how we connected."

"To be honest, I just gave you my business card at the time. I didn't expect that we would actually keep in touch. After all, your company is in Shanghai, which is a big city."

"Big cities have professional teams, why would they think of hiring photographers from small towns like us?"

Song Yinxuan heard the words "your company" but didn't answer. She looked at the soy milk instead.

"It has nothing to do with which city it is. If it's an offline event, we'll definitely prioritize finding a familiar and more professional team in a nearby city," Dou Nai explained. "Otherwise, the travel expenses alone would be a considerable expense."

For a team of about ten people, even taking the high-speed rail would be a significant expense, let alone flying.

The man quickly spoke up, his voice unconsciously rising as he flattered her while simultaneously trying to drum up business: "Thanks to the support of Bilibili and the care of Teacher Dounai, we've been able to expand our business!"

"That's great! Our main selling points are affordability and usability."

"You can contact us anytime you need us. It's not just Fengcheng, Tuodao, and Rongcheng, but also Miancheng, Hongyang, Hakka Capital, Haifeng, Lufeng, and Xiamen—anywhere in the Chaoshan region, we can get there!"

The three chatted and laughed, but Liu Zhuohao didn't join in. He held his phone and looked at the comments in the backend data center.

视频标题：《买了四斤后腿肉自製手打牛肉丸是什幺体验，整整数个小时，手已累瘫》发布时间：2014年11月22日播放量：88.7万弹幕数：29402条置顶评论：

Liu Zhuohao (UP host)

Time: 12-09-06:00.

Thank you all for your support! The first batch of orders has been arriving gradually today. After you receive and try them, please leave your feedback in the comments section. Tell me honestly whether you like it or not; I can handle it. (Hands clasped together)

If it doesn't taste good, I'll make trouble for the supplier and tell them to strengthen their quality control management.

I'll only consider continuing to work with the supplier if it tastes good.

Likes: 3412.

Replies: 287.

report.

Among the top comments, the first one was posted by someone with the ID "Champion of Staying Up Late": "Received it! I'm in Guangzhou. It was shipped yesterday and arrived today. It was vacuum-packed with ice packs. The ice packs haven't completely melted yet. I cooked one to try, and it's quite different from the beef balls I buy in the market. The more you chew, the more fragrant it becomes."

There were over three hundred likes and dozens of replies, asking him about the specific taste and whether it was reliable.

Later, another popular comment was posted by someone with the ID "Still Eating Hot Pot Today": "Located in Chengdu, the hot pot arrived yesterday, and I cooked it today. I was worried it would be too bland, so I prepared my own spicy broth. But when I tasted it, it was delicious even without dipping sauce! (Photo: A few beef balls floating in the hot pot, with a red oil broth)"

Tuanzi Family: "Reliable, I've already bought back five jin and shared them with my roommates."

"It looks so delicious, right? I'm ordering it!"

"I was a little disappointed when I received the goods. There was too little. Seventy-eight yuan for just this little bit? How can that be enough to eat?"

"I've already placed the order. If it's not good, I'll come and yell at you!"

"This is the first time I've ever seen handmade beef balls, and I still haven't received my order! I'm so anxious!"

"Could you please provide a link to that satay sauce? Why did you only give me one packet? I bought some from the store, and the taste is completely different."

"Upstairs, you could try buying Sha Cha Wang (沙茶王). We locals in Chaoshan all love this brand. (Image)"

"Buy back +1"

"Could Mr. Liu open a physical store in Chongqing?"

"This comment section makes me want a midnight snack."

"It's 2 AM, and I'm watching this. I hate you, Boss Liu—"

Liu Zhuohao paid attention to the replies in the comment section. Because it was not a professional e-commerce platform, he had no way of confirming whether these customers were real users who had actually placed orders.

Fortunately, there aren't many negative reviews yet. Even if there are, they're mostly complaints about the portion size being too small. There are no negative reviews about the taste.

I didn't expect it to be so harmonious.

Liu Zhuohao stared at the screen, a slight smile playing on his lips.

There weren't many negative reviews in the comments section.

Occasionally, people complained that the portion size was too small, or that the delivery was too slow, but no one complained that the taste was off.

For those complaining about the portion size, there were even people explaining in the comments, "A pound of beef costs over forty yuan, plus other handmade items..."

The cost of the machine is already sufficient, etc.

Liu Zhuohao scrolled up and down the page, looking at it over and over again.

The return rate is also ridiculously low.

He glanced at the backend and saw that out of hundreds of orders, only two or three people had requested refunds, and they were all for reasons like "wrong order" or "wrong address." None of them said the product was bad.

This is completely different from what he was used to in e-commerce.

Back in 25 years ago, returns were so common.

If you receive the item but are not satisfied, then return it.

There are some minor flaws, I'll return it.

Even if you've worn or used it, you can still return it.

Some people, even if they can't find the slightest flaw in something, are willing to spend a few seconds clicking on the refund request and hoping for a lucky break, thinking the seller might actually give them a refund.

The phrase "refund only" is every seller's nightmare.

But now—

Do you shop online?

Liu Zhuohao suddenly spoke, his voice sounding abrupt in the car.

The man driving in the front seat paused for a moment, then stopped talking.

Song Yinxuan looked over, and Dou Nai in the passenger seat also turned to look at him.

"...

None of them reacted.

"Of course, right?" Song Yinxuan was a little uncertain, not understanding why he suddenly asked this.

"Do you often return items?" Liu Zhuohao asked, "For example, if you encounter something you're not satisfied with, or if it has a minor defect."

Song Yinxuan thought for a moment: "—If it's broken, shouldn't we return it?"

She hesitated for a moment, then added, "It depends on the price."

"If it's not too expensive, I won't return it. I bought a phone stand a few days ago for only a dozen yuan, but it turned out to be plastic, so I'm not going to return it."

"Returning items is quite troublesome, and you have to pay for the shipping yourself. But if it's something expensive, like the camera or lens I bought before, I definitely have to return it."

Soy Milk nodded beside him: "Me too."

She glanced at Liu Zhuohao and asked, "Did something happen to the business?"

Even Song Yinxuan's gaze carried a questioning tone.

Apart from the driver, both of them knew what kind of business Liu Zhuohao was involved in.

"no."

Liu Zhuohao shook his head and turned off his phone screen. "I was just asking."

He placed his phone face down on his lap and looked out the car window.

Online shopping in 14 and 25 are truly two different worlds.

There are no "refund only", no "shipping insurance", and no users who are more adept at using the "seven-day no-reason return" policy than anyone else.

Returning the item requires you to pay for it yourself and go to the post office to mail it, which is a huge hassle.

On the highway, a large truck passed by, and the rumbling sound lasted for several seconds.

The growth rate of previous orders has actually gradually slowed down over time.

At the beginning, the total number of back-end work orders in the first 24 hours was 1124, which increased to 1749 on the second day, and then to 2168 on the third day.

Although, this is the number of work orders, not the weight.

This means that at least 2168 jin (1,840 catties) have been sold in the past few days. But how could there only be one buyer who only bought one jin? There must have been buyers who bought two jin, three jin, or even five jin for free shipping.

Judging from the number of orders, the overall customer growth rate is gradually slowing down.

Several days have passed, and when Liu Zhuohao checked yesterday, there were only 2847 totals.

But today, he could clearly see from the back-end work order system that after the first batch of customer feedback responses appeared in the comments section and group chat, the number of orders increased again.

In less than half a day, the number of work orders in the background has already reached 3474.

This means that the repurchase rate is good!

"This should be considered a sure thing, right?"

Liu Zhuohao couldn't help but mutter to himself, "The first batch of beef balls should be considered a success, right?"

Thinking this, he sent a message to their work group chat.

"@Zhuang Zicong @Liu Honghao, could you two help me find some of the positive reviews and replies from the backend, take screenshots, and record the Bilibili ID and comments? I might need to send them to the supplier for confirmation later."

But as soon as he finished editing the message, Liu Zhuohao hesitated before clicking send.

"Soy Milk Teacher".

He leaned forward, looking at the figure in the passenger seat. "The link I posted in the comments leads to QQ for communication, so it's probably impossible to confirm whether someone bought it or not using their Bilibili ID, right?"

Logically, that should be the case.

But I'll still ask to put my mind at ease.

Dou Nai's shoulder twitched, but she didn't turn around immediately.

"—Is it about the beef balls?" Her voice was a little tense, and she stammered, "Well, why don't you ask Crow? Or—the business person you were dealing with back then?"

She paused, then added, "I'm not quite sure about the process here, and I haven't clicked on that link of yours."

Ask three questions.

Liu Zhuohao was taken aback for a moment, but didn't pay much attention. He responded and leaned back in his seat.

Who to look for?

A crow? A fat cat?

No.

He looked down, opened his contacts, and scrolled to a name.

Mr. Li.

Compared to the grassroots employees, this person truly has a voice.

She had previously said that I could contact her directly for anything related to e-commerce.

Since we can contact each other, of course we should.

But you have to be careful to strike the right balance.

A company executive can't be on call to answer your questions like a junior employee; I'm not at that level yet.

He thought for a moment, then typed in the chat box: "Mr. Li, I have a question. Is there any way for us to confirm whether a user has made a purchase through the link in my comment section?"

"If we're redirected to QQ to place the order, we definitely won't be able to confirm the information, right?"

"I plan to summarize some positive feedback data from repeat purchases and send it to the suppliers to strengthen our cooperation."

After finishing the call, he added, "You told me before that I could ask you about business matters, or that I could send you a work email?"

That should work.

Emails are more formal and leave a record.

Many companies prefer to use email for this purpose: in case of any legal or administrative issues, it can serve as evidence.

He clicked send.

The phone screen went dark and then lit up again.

Li Ni did not reply immediately.

Unlike the crow, she has a lot of work to do and can't keep holding her phone waiting for messages.

"How is it?"

Dou Nai turned her head from the middle of the seat and glanced at his phone screen.

Liu Zhuohao remained silent for two seconds.

"I feel that Teacher Crow might not be too clear either," he replied, "so I sent a message directly to ask President Li."

"Mr. Li?"

Dou Nai paused for a moment, her brows furrowing slightly, as if searching her mind for the right name.

Beside him, Song Yinxuan also turned her head to look at him.

From the moment she got on the bus until now, although she had been trying to find topics to talk about, now that things were getting serious, she was quietly waiting on the side, but she was definitely listening attentively.

"Don't you know?"

Liu Zhuohao asked knowingly, "It's General Manager Li from your company's marketing division."

"—Our company also has a marketing division?"

Soy milk was even more confused.

What kind of talk is that?

Song Yinxuan didn't reply, but her lips twitched, as if she wanted to laugh but couldn't, trying hard to hold it in.

She turned her face to the window, pinched her arm with her fingers, and then pinched it again.

The car stopped in front of a row of shops facing the street.

Despite being called a photography company, it's actually just a small shop of about 40 square meters, spread over two floors.

The first floor, facing the street, has floor-to-ceiling windows with several wedding photos displayed. The newlyweds in the photos are smiling brightly and look very happy.

Several people got off the bus.

After Song Yinxuan stopped, she did not immediately go inside. Instead, she looked up at the entrance. Sunlight shone from her side, slicing a soft outline on her face.

She turned her head, her gaze lingered on Liu Zhuohao for a moment, and then stood aside to wait.

"Is this the place?"

She asked.

"Yes, yes, this is it."

The man driving quickly walked around, taking out his keys as he went inside. He was both the photographer who had led the team to help take photos at the stall a few days ago and the owner of the place.

The door opened, and a faint smell of mothballs wafted out.

Liu Zhuohao followed him in first, his eyes scanning the surroundings.

Following closely behind was Song Yinxuan, and then Dou Nai.

The first floor is about 30 square meters, with several desktop computers placed against the wall, all with black screens.

Opposite was a large mirror, and in front of the mirror were two chairs with several old scarves draped over them.

In the corner, there were several dusty lamp stands and a mannequin with a wedding dress hanging on it, the hem of the dress trailing on the ground, covered in dust.

"Boss Liu, the place does seem a bit small."

Compared to when I was in the car, where I was mostly talking to the guy from the big city, the boss was now standing next to me, rubbing his hands together, his voice much more attentive than in the car, "But our company is very professional!"