Who would study psychology if they didn't have some kind of problem?

Chapter 19: Issues in Business Psychological Counseling (Please continue reading)
Nan Zhuren smiled and said, "We still have some time before my next visitor arrives, so we can do some summarizing—do you remember the key points of our conversation?"

Ye Yi recalled: "At first, I was very confused about the future, so I came to you for consultation, hoping to get answers from psychological counseling and have you help me make a choice."

"But did I help you make choices or give you specific advice?"

Ye shook his head: "No, none of them."

"why?"

“This is my own life. Others may be able to give me guidance and advice, but ultimately only I can make the choices,” Ye Yi said. “And my current knowledge is not enough to support me in making choices, so I should try different directions and explore my interests and talents.”

"Especially, we can't rush things," Ye Yi said with a smile, "because I'm still very young."

Nan Zhuren nodded: "Although your problem has not been solved, I hope today's consultation has been helpful to you."

Ye Yi said sincerely, "It has been a great help, Teacher Nan. My thoughts were a mess before, but now they have been cleared up. I have never understood myself so well before, and I have never met anyone who understands me as well as you do."

Nan Zhuren shook his head: "I don't understand you. I only know how to guide others to understand themselves. Your achievements are the result of your own efforts, and I just gave you a push."

Ye Yi exclaimed in amazement: "Anyway, I have never met anyone who can compare to you before."

knock knock --

Suddenly there was a knock on the door.

Nan Zhuren smiled and said, "Then our consultation will end here."

……

Shen Bing's voice came from outside the door: "Teacher Nan, may I come in?"

Nan Zhuren nodded: "Our consultation has just ended. Could you please help us take our client out?"

Ye Yi said goodbye to Nan Zhuren one last time, then got up and left the room.

Nan Zhuren picked up the water glass on the table, lowered his head to sip, and felt that he was lucky.

Continuous consultations are very mentally and physically demanding.

However, today's first consultation required almost no effort from me, and I even felt more energetic as a result.

"Teacher Nan?"

Shen Bing's voice suddenly came from outside.

Nan Zhuren looked up: "What, has the next visitor arrived?"

"No, I just wanted to ask..." Shen Bing hesitated, "Was the consultation successful?"

"It went smoothly, what's up?"

Shen Bing then asked, "Does he plan to do long-term consultations?"

Nan Zhuren shook her head: "No, and it's not necessary."

Shen Bing immediately became anxious: "Teacher Nan, this conversion rate won't work!"

Nan Zhuren frowned.

He then relaxed, realizing what Shen Bing cared about.

……

The conversion rate is an important performance evaluation indicator for Yannuo Center. It refers to the percentage of a consultant who converts a "single consultation" into a "long-term consultation".

Commercial psychological counseling has a unique set of industry skills, as well as corresponding industry restrictions.

For example, Shen Bing's knocking on the door just now was quite skillful.

Typical counselors will manage the time and end the consultation promptly after about forty minutes.

However, some clients become too deeply involved in the consultation and refuse to end the consultation even after the counselor has repeatedly emphasized the importance of it.

At this point, the consulting assistant, as an outsider, can break the consulting session and achieve unexpected results.

Shen Bing, as a consulting assistant, had another purpose in knocking on the door.

That is—sales.

After the initial consultation, the most "economical" approach is for the client to immediately schedule a follow-up consultation and then pay the consultation fee or deposit. However, if the counselor raises these overly commercial topics, it could potentially disrupt the hard-won therapeutic relationship and atmosphere, causing a setback in the consultation process.

Having an assistant do this step can effectively avoid the problems mentioned above.

However, this kind of commercial psychological counseling also has its drawbacks.

……

"Teacher Nan, as I just mentioned, we should try to get visitors to schedule multiple consultations, not just have them come once and leave. The more visitors we have who stay, the higher our conversion rate will be!"

Shen Bing's tone was somewhat urgent: "This is related to the performance evaluation at the end of the month. If the conversion rate is too low, we won't be able to explain it to the boss!"

This time, Nam Joo-in did not use the expressions and tone that conformed to social expectations.

His expression hardened: "You mean, I'm going to create problems out of thin air for the clients in order to stimulate their need to continue with psychological counseling?"

Shen Bing's voice trailed off: "That's not what I meant either, what's wrong with making things up out of thin air..."

His voice grew softer and softer.

"What I mean is, people are already seeking advice, which means they have a need. We should do our best to help them and help them get rid of their problems..."

“If it is indeed a matter of needing help, then I will,” Nan Zhuren emphasized, “after making my professional judgment.”

This concludes the conversation.

Shen Bing pursed his lips and took a step back.

"The next visitor is on his way and will arrive soon. Professor Nan, you should prepare as soon as possible."

"I will, thank you."

……

"Hey, look, it's out!"

Inside the office area, a consultant watched as Ye Yi was led out by Shen Bing.

The counselors, who had been secretly observing, couldn't help but whisper among themselves.

"Do you think he accepted this visitor?"

"Who knows? The kid came out smiling; they seemed to have a good chat?"

"If he really manages to handle two cases in a row, wow... that's a bit weird!"

The counselors secretly gasped.

"Old Yang, why don't you go ask Xiao Shen? He's your assistant, after all."

Bald Yang, who was standing to the side with his head down, pretended not to notice, but his ears were already stretched out.

Now, upon hearing what others say, he tilts his head and says, "He's no longer my assistant."

The counselor who was speaking chuckled inwardly, knowing that the bald old man was just being stubborn and resentful.

Another counselor chuckled, "No need for all that trouble, look, Xiao Shen is back—oh, Xiao Shen!"

Shen Bing, who had just returned to the office area to retrieve some documents, paused.

"Teacher Hu, what's wrong?"

"Xiao Shen, how's work going with the new consultant?"

Shen Bing chuckled, said a few words like "not bad" and "not bad," then grabbed the folder and hurriedly left.

The counselor shrugged, a confident expression on his face: "Alright, you missed."

Bald Yang, who had been eavesdropping the whole time, breathed a sigh of relief, and even the few remaining hairs on his head seemed to stand up with excitement.

……

The atmosphere inside the office was none of Nan Zhuren's concern.

Because the second visitor this morning has already arrived at this time.

(End of this chapter)