I can become stronger by paying salaries. I have one billion employees!

Chapter 178: Refund plus ten times the amount, fine of 83.8! (Seeking monthly votes)

At dawn the next day, Chen Yansen got out of bed feeling refreshed.

Clothes were scattered all over the floor, including cosplay costumes of Wolverine, Black Widow, Hulk, and Spider-Man. The Black Widow costume was torn open from the belly down to the neck.

Chen Yansen walked barefoot outside, lay down on the sofa, and looked at the ray of dawn outside the window, which gradually turned fiery red and hot, illuminating the gray sky.

"Didn't you read anything today?"

Song Yuncheng, wrapped in a bath towel, slowly walked over and asked.

"Didn't you spend all night reading last night?" Chen Yansen asked with a mischievous smile, holding Song Yuncheng's hand and gently stroking it in his palm.

Song Yuncheng was taken aback at first, then realized what was happening, and her pretty face turned bright red.

Under Chen Yansen's influence, she gradually learned more and more about these strange and unusual things, starting from being completely clueless.

"The calluses are all gone, now it's smooth," Chen Yansen said softly, holding Song Yuncheng's hand.

“My master taught me well, which is why I have the ability to earn money. Otherwise, I wouldn’t even be able to afford my brother’s medical expenses with just the part-time income from the cafeteria and library.”

Song Yuncheng spoke earnestly with sincere eyes.

Aside from being a bit of a jerk in relationships, Chen Yansen has always treated her very well, personally mentoring her to become a key account director.

And she was able to hold onto this position because of her outstanding performance; even in business development, she was a top performer.

"I don't like the title 'Master'."

Chen Yansen frowned; this form of address always reminded him of Ye Qiuping.

"But what if I like it?" Song Yuncheng asked with a smile.

Chen Yansen didn't say anything, but responded with his actions. He picked up Song Yuncheng and walked towards the bathroom.

at the same time.

Suning, Vancl, Dangdang, Letao, and Newegg have all expressed interest in joining Pinbei.

Although opening flagship stores on Pinduoduo is essentially driving traffic to competing companies, they can also benefit from Pinduoduo's traffic and even poach some users.

As sales on e-commerce platforms continue to climb, both traditional offline businesses and existing online platforms are actively seeking external traffic entry points.

There used to be FoxTao, and now there's Pinbei.

But only Vancl and Suning actually put their actions into practice!
At this time, Suning's e-commerce business had just transformed from a 3C home appliance retailer to a comprehensive e-commerce platform, but digital home appliances still accounted for the largest share of its revenue.

After learning about JD.com's sales performance on Pinduoduo, the marketing department immediately contacted Pinduoduo's business personnel to discuss the matter of joining the platform.

When Chen Yansen returned to the science park, the major client investment department submitted three contracts for approval in one go, namely those from Suning, Redbaby, and Maibaobao.

So they're all just trying to get a freebie!

Chen Yansen didn't mind and approved them all. In the initial stage of Pinbei, he was open to e-commerce websites with this kind of vertical category.

Even if you just put them into the product pool and only open one search entry, you can still increase your profit channels.

Additional exposure requires payment.

After dealing with these matters, Chen Yansen leisurely called Chen Nian back and readily agreed after listening to Chen Nian's needs.

He didn't even refuse something like Maibaobao, so naturally he wouldn't refuse Vancl.

Moreover, he knew that Vancl was under great inventory pressure at the moment, and Pinduoduo had more control over pricing negotiations.

In addition to the platform's entry, a large number of brands have submitted applications to join, including Konka, SUPOR Home Appliances, Gree, HP, ZARA, and HSTYLE, mainly A-level brands, totaling more than 600.

The finance department collected over 100 million yuan in deposits alone.

While Chen Yansen was checking the platform data, the customer service department on the second floor was in an uproar.

"Brother Bo, the number of visitors is too high, we can't keep up at all! It's all complaints!"

Zhu Xiaopeng walked up to Meng Xibo and asked anxiously.

"How many customer complaints are there in total?" Meng Xibo tried to keep his composure.

"So far there are 278 complaints, but most of the visitors are complaining about Xiangweifang's crispy chili preserved vegetables, which have issues such as expired products, worn-out barcodes, or moldy products."

Zhu Xiaopeng summarized it simply.

"Come on! Let's go find Old Fei!"

When Meng Xibo heard that there were more than two hundred customer complaints, his scalp tingled instantly, and he immediately made a decision.

Fei Qiwen is the director of the customer service department and also the career mentor that Chen Yansen found for the two of them.

Although Meng Xibo is clever and has gained experience from a year of working on the FoxTao project, he is still too inexperienced in handling crisis events and dealing with the Market Supervision Association.

Chen Yansen was not comfortable entrusting the customer service department to just two people, which is why he poached a customer service director from Taobao.

The two dared not delay and immediately ran towards Fei Qiwen's location.

"Old Fei, there's trouble. One of our products had a problem during Double Twelve. Our initial assessment is that the seller used inferior goods, but their methods were so low that users discovered it."

While explaining, Meng Xibo gestured to Zhu Xiaopeng to show the pictures and video evidence provided by the users.

"First, freeze the merchant's payment, have customer service appease the complaining users, and try to test the users with a refund plus three times the amount. If the users are still determined to complain, then offer a refund plus ten times the amount."

Fei Qiwen glanced at it quickly and immediately made a decision.

In fact, the company had already developed contingency plans for this type of situation, but it was up to him, the customer service director, to make the decision.

"Okay, then we'll go back and handle it right away."

Meng Xibo nodded and, after receiving the authorization, immediately instructed customer service to contact the buyer who had complained that morning and appease them with a refund policy.

Subsequently, the link to the product in question was sent to the relevant merchants and categories, and the link was quickly taken down.

At almost the same time, the owner of Xiangweifang, located in Sichuan, received an in-system notification.

The product was taken off the shelves, the payment was frozen, and the original deposit of 10 yuan was now reduced to just over 7 yuan.

It's clear that Pinbei deducted compensation directly from the security deposit and transferred it to the buyer's account in order to handle customer complaints.

"What's going on? I can't even withdraw money!"

Seeing this, Zhang Minxiao panicked and called the operations team to handle the withdrawal. "Boss, the payment has been frozen by the platform. We probably won't be able to withdraw the money until the customer complaints are resolved."

The operations manager shrugged, looking helpless.

He had advised the boss against it when he wanted to alter the production dates of last year's batch of old goods with alcohol and re-ink them.

But the boss insisted on his own way, taking a chance and selling new and old goods mixed together. The workers in the warehouse did not earn much and did not work hard.

It's normal for the buyer to notice if the inkjet printer wasn't properly cleaned.

"Damn it, what kind of garbage platform is this! I'm calling the police!" Zhang Minxiao was so angry that he paced around in circles, cursing incessantly.

The deposit of 10 yuan was quickly reduced by more than 3 yuan.

"Boss, I'll try contacting the platform's customer service first." Seeing that the boss's eyes were bloodshot, the operations manager shrank back and found something to do.

Zhang Minxiao nodded and remained silent.

As for calling the police, he didn't have the guts. If there was nothing wrong with the product, he certainly wouldn't be afraid, but he did manage to mix the 6000 bottles of old stock left over from last year into his orders and sell them.

Despite his fierce words, he's actually quite insecure.

"Hello, I am an operations staff member of Xiangweifang. Why can't we withdraw the funds from our store?"

The operator knowingly asked the question.

"Hello, I checked for you. Your store currently has 1159 after-sales orders, which has triggered the platform's warning mechanism. You need to process all after-sales work orders before the withdrawal function can be unfrozen."

The customer service representative on the other end of the computer slowly explained.

"You get this sorted out for me!" Zhang Minxiao glanced at it, then became anxious and pointed at the operations team.

"Uh, boss, the platform's compensation policy is to refund one and compensate three times. Should we handle it that way too?"

The operations manager cursed the unscrupulous businessman in his heart, but on the surface, he still looked worried and concerned for the boss.

This boss is a bit of a scoundrel, but he has no choice but to put up with it in order to make a living.

"Refund plus three times the amount? No way! You have the store's customer service tell the buyers that they'll get 10 yuan compensation per order, before they contact the platform. Get rid of these idiots!"

Upon hearing this, Zhang Minxiao immediately shook his head.

Refund plus three times the amount would be the death of him. Although there are provisions in the food safety law, he doesn't want to pay compensation.

The operations manager laughed in despair; he was helpless in the face of such a boss.

When he relayed this message to customer service, they sneered and simply gave up. No matter how much the user complained, they just used the same old line: "Give a good review and get a 10 yuan bonus."

Finally, users whose demands were not met naturally bypassed the merchant's customer service and contacted the platform's customer service.

Users immediately felt the difference in service. They were just furious with the merchant's customer service, but when they came to the platform's customer service, they were immediately offered a refund plus three times the amount. If they showed the slightest dissatisfaction, the customer service would directly compensate them ten times the amount.

This isn't shopping, it's clearly investing!
The original price of three bottles of crispy chili and preserved vegetables was 23.9 yuan. If you refund one and get three times the price back, you will make a profit of 72 yuan. If you refund one and get ten times the price back, you will make a profit of 239 yuan.

If the operations team hadn't taken down the link, Xiangweifang's sales would probably have increased by another 100,000 by now.

The users were happy, but Zhang Minxiao was on the verge of a breakdown!

After the "refund one, compensate ten" compensation plan went viral, users who bought defective products immediately posted evidence and demanded tenfold compensation.

Pinbei's customer service was also very accommodating. Since it wasn't their own money being deducted, they refunded and transferred the money very quickly.

Before noon, Xiangweifang's 12 yuan deposit was completely deducted, and then they started deducting it from the payment for goods.

Upon learning of this news, merchants who joined Pinduoduo immediately convened a meeting with their warehouse staff, warning them to be extra careful when shipping goods in the future.

They've come to realize that while making money on Pinduoduo is indeed fast, losing money is even faster.

Pinduoduo's practice of freezing payments and deducting deposits may seem domineering, but it makes many legitimate sellers feel that on such a platform that protects buyers, as long as they sell their goods honestly, they won't have to worry about making money.

Meanwhile, some merchants who were thinking of cheating and swindling immediately banded together and took to Weibo to tagged Chen Yansen and hurl insults at him and his ancestors.

Unsuspecting netizens initially thought that Pinduoduo was acting too domineeringly and arbitrarily freezing merchants' payments.

But after seeing the photos of altered production dates and videos of moldy food posted by buyers who received ten times the compensation in the comments section, I immediately felt that Chen Yansen's punishment was too lenient.

He turned around and started cursing the unscrupulous merchant!
"From now on, I'll just use group buying for everything! The platform will back you up!"

"Pinbei is really good; it really steps up when things get tough! I heard the merchant threatened to call the police, but nothing happened for a long time. In the end, Pinbei's legal department called the police first!"

"This boss really got what he asked for! He wanted to call the police, right? The platform granted his wish in no time."

Netizens commented with amusement and laughter in the comments section.

Not long after, someone posted the link to Xiangweifang's Taobao store, and a large group of netizens flooded Taobao, mocking the merchant's customer service: "Do you have any stock? I only eat expired dried gongcai!"

"Two bottles of '82 Crispy Chili and Dried Vegetable Wine, I'd pair that with Lafite!"

"This lousy business should go out of business as soon as possible!"

Some netizens even kept placing and canceling orders, increasing the store's return rate by dozens of times.

Seeing this, the operators of Xiangweifang had no choice but to remove all their products from the shelves.

The following day, the local market supervision association and inspection station intervened in the investigation and quickly issued a notice to punish Xiangweifang for selling inferior products as superior ones.

We contacted Pinduoduo's customer service manager to update them on the progress of the incident, since it had become a trending topic.

Three days later, Xiangweifang compensated the buyers a total of 53.8 yuan and became the first merchant to have its cooperation with Pinduoduo terminated.

At the same time, Xiangweifang also has to pay Pinbei a technical service fee of 10 yuan and economic compensation of 20 yuan.

Pinduoduo gained notoriety in the e-commerce industry by taking advantage of this negative incident.

Many users came here after hearing about it and downloaded the Pinbei App, intending to try out the shopping experience of this 'financial management e-commerce platform'.

While Pinbei's punishment of Xiangweifang scared off a wave of merchants with ulterior motives, many other merchants only saw that Xiangweifang had achieved sales of over 100 million yuan within half a month of joining the platform.

What's a fine if you can make money?
Moreover, Pinduoduo doesn't punish merchants without reason. Take Xiangweifang's act of selling inferior goods as superior ones, for example. No matter which platform it was on, it would be severely punished. It's just that Pinduoduo's handling of it is more ruthless.

After learning of the outcome, Chen Yansen had the personnel department hire several more security personnel.

(End of this chapter)